Title:  Support account manager South Africa/Africa Coverage

Job Requirements:

Excellent written and verbal communication skills in English are mandatory. African language skills are beneficial.

• Proven record of working in South Africa and/or other African countries, familiar with the intricacies of the African storage/business market.

The ability to communicate clearly, both written and verbal, with customers, partners and sales, and act as a professional representative of the NetApp Customer Success Organization.
The ability to work with and respect people from diverse cultural backgrounds, mindsets, beliefs, traditions and ethics.
Excellent interpersonal communication and customer service skills to collaborate successfully with customers, partners and cross functional teams, influence behaviour and drive actions.
Escalation/problem management experience is key, and the ability to professionally handle conflicts and to effectively manage customer expectations.
Ability to integrate diverse perspectives in critical situations to aid issue resolution.
Ability to manage complex, high-pressure situations, staying focused on the right priority and effectively handle time-management.
Highly organized and capable of multi-tasking and follow all tasks through to completion.
Ability to deal with a larger number of customers and/or partners at once.
Good technical knowledge in Storage and/or Virtualization Technology, and the ability to quickly acquire technical knowledge.
Strong aptitude for learning new technologies and processes, and an understanding of how to apply these in a customer facing environment.
The ability to advertise, present and position SAM Services in sales districts, with partners and potential customers. #LI-DNI