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Title:  Renewal Specialist

Location: 

Mumbai, IN, 400051

Requisition ID:  125208

About NetApp
We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO
 

Job Summary

Retention Specialist is responsible for install base management of the existing customers in the effort to retain (as primary focus) and grow customer base. The role executes in line with GTM strategies and initiatives to grow revenue generated from customer retention (install base) sales and meet KPIs for tech refresh, add-on, and renewals sales.This includes Successful execution on customer retention strategy to drive retention dollar outcomes, Maximize the customer retention potential Improved retention rates (renewal, tech refresh, keystones, cloud subscriptions etc)

Job Requirements

  • Prior experience of atleast 10+ years in a similar role 
  • Aptitude and readiness for learning and understanding new technologies.
  • Creativity in problem-solving and good customer service skills
  • Ability to understand and communicate technical solutions and selling concepts.
  • Strong ability to use data to drive insights, and execute
  • Strong communication and organizational skills 
  • experience in Interacting and collaborating with cross functional teams across time zones and cultures
  • experience in Successful execution on customer retention strategy to drive retention dollar outcomes and in Maximizing the customer retention potential

Education

A Graduation in Computers or related field is preferred

 

Did you know…

Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. 
 
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations.  We provide comprehensive medical, dental, wellness, and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.  
 
If you run toward knowledge and problem-solving, join us. 
 

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