Title:  Account Technical Solutions Specialist



Requisition ID:  110744

About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

Job Summary

Are you excited by the pace of change in technology – and the opportunity to learn constantly on the job?
Do you like connecting dots and solving problems?
Do you enjoy working with customers to help them achieve success?
Do you want to be a member of a team where people are passionate about being part of something great?  Then your search is over. It’s time to join the Solutions Engineering team at NetApp!

Job Requirements

As an Account Technical Specialist, you are the cornerstone to create customer value with our technology. 

•         Understand the challenges our customers face and craft technology solutions to address them
•         Use excellent communications skills to articulate the benefits of NetApp in presentations, demonstrations, and dialog with customers and our partners
•         Create designs/architectures for the solutions that your customers need – oftentimes combining NetApp products with those of our technology alliance partners
•         Help customers prove out or test technology solutions in their environment
•         Build and maintain strong relationships with customers at various levels and business units of an organization, and be able to articulate the value of a NetApp solution to these different groups

•         Architecting or operating infrastructure and data management solutions for enterprise applications
•         Artificial Intelligence, Dev Ops and/or IT environment orchestration
•         Building on-premise or hybrid clouds
•         Cloud Service Providers – and how to leverage them for business outcomes

What you will do 
•    Together with your Account Manager you will own the entire relationship with our customers throughout their journey from onboarding through adoption, to growth and expansion.
•    You will nurture and cultivate strategic technical relationships at all levels and be the conduit between the customer and our internal teams.
•    Be a proactive part of the customer’s team, advising on strategies and optimizations to build trust and ensure the customer is successful with our products.
•    Have your opinion valued as a technical resource to all the sales teams at NetApp, while helping guide the future of the product and company vision.
•    Have a customer obsessed mentality, willing to go the extra mile, such that all of your actions are designed around customer success.


What you bring:
•    7+ years within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
•    4+ Years of experience working in a customer-facing technical role (customer success, consulting, sales engineering, or related discipline).
•    Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information, and designs comprehensive solutions.
•    Experience conducting solutions presentations and obtaining customer acceptance to solution design.
•    Strong capabilities in forging trust and engaging a remote or in-person audience.
•    A passion to continually study new technologies, most of all, help your customers!

Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. 
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations.  We provide comprehensive medical, dental, wellness, and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.  
If you run toward knowledge and problem-solving, join us. 

U.S. Residents Only: In accordance with NetApp’s Policy, all U.S. employees of NetApp must be fully vaccinated against COVID-19 if they work at a Company location or remotely. If there is a reason preventing you from receiving the COVID-19 vaccination, you must request and be approved for one of the legally acceptable exemptions and reasonable accommodation must be established.

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