Title:  Account Technology Specialist

Job Summary

The Solution Engineer (SE) collaborates closely with client executives to align NetApp's technical strategy with the customer's long-term vision and goals. The SE addresses business and IT challenges by providing uniquely differentiated solutions. This role involves engaging with a wide range of customer stakeholders and leveraging the appropriate NetApp team and expertise in solutions, products, ecosystems, and industry knowledge.

Job Responsibilities

• Actively engages with multiple stakeholders to understand the customer's business, challenges, opportunities, and imperatives.
• Utilizes deep customer knowledge to deliver a technical strategy and differentiated solutions to a broad spectrum of account stakeholders.
• Comprehends the customer's use cases, applications, and the perceived value of NetApp solutions.
• Maintains and expands the customer stakeholder base, managing key customer relationships.
• Develops and manages key relationships with alliance or reseller partners.
• Coordinates a wide range of NetApp and partner resources to develop and execute the technical strategy.
• Identifies growth opportunities beyond the existing customer base, workloads, and products.
• Continuously enhances industry, solution, and technical knowledge to increase relevance and presence in accounts.
• Refines soft skills and practices behaviors that enhance effectiveness and set high customer expectations.
• Increases NetApp revenue within aligned accounts, maximizing the share of wallet.
• Manages a portfolio that reflects NetApp's complete opportunities.
• Demonstrates a deep understanding of the customer's technical landscape and challenges.

Education

• At least 5 years of relevant experience.
• Technical expertise: Comprehensive knowledge of Storage technologies, partner offerings, and the competitive landscape from a customer business perspective.
• Results-driven: Demonstrates customer obsession and technical authority to win opportunities with appropriate workload specialist engagement.
• Communication and planning: Functions as a key member of the account team, engaging with customers and partners.
• Business acumen: Maps value propositions to customer requirements.
• Leadership: Provides technical leadership in team selling environments.
• Ownership: Manages the technical relationship with the customer at the executive level.
• Knowledge of the commercial space in Indonesia is a plus.
• Ability to conduct proof of concept demonstrations.
• Willingness to travel throughout Indonesia.