Title:  Account Technology Specialist

Job Summary

Becoming a trusted advisor and advocate for our clients is essential to success, and a history of successful growth focused on existing client expansion will accelerate your integration into the Spot culture!

Spot by NetApp (NASDAQ: NTAP) runs as a standalone startup under the NetApp umbrella, and enjoys the best of both worlds – innovation and agility of a startup, coupled with stability and reach of a strategic leader and publicly traded company.

The Spot portfolio continues to grow, solidifying our commitment to driving our clients towards automation, cloud optimization, security, and compliance, while allowing clients to focus on what they do best. This is an incredible time to become part of an amazing industry, with no limits to how far we can go. Our firm offers an amazing benefits package, industry competitive pay, and internal flexibility for growth and autonomy.
We’re making application-driven infrastructure a reality—cloud infrastructures that learn and automatically adapt to application needs. The result: improved performance, increased agility, and up to 90% reductions in cloud infrastructure costs, whether you run on Microsoft Azure, Google Cloud, or AWS. A Customer Success Engineer (CSE) serves as the main point-of-contact for our strategic clients, communicating our mission to drive product adoption, value realization, and to increase client’s loyalty. This is achieved through concentrated hands-on work with the client on their infrastructure stack and architecture, workload migrations, building workflow plans, quarterly reviews, and being a point of escalation for unique technical inquiries.

Job Requirements

• Increase Spot product adoption by working hands-on with your dedicated Customer Success Advisor to assist the client in migrating workloads to run via the Spot platform and increase client efficiencies. You will have a good knowledge of infrastructure, cloud, and related technical challenges and best practices. You will be working with the hierarchical stack from DevOps to the C-level, as well as other senior decision makers and influencers on optimizing their infrastructure footprint. You will work alongside the client as an advocate, to promote our client’s interests such as feature requests, optimization techniques, and architecture reviews.

• Ongoing proactive management of the client’s lifecycle, from onboarding through extensive growth and renewal. You will be a strategic partner and trusted advisor to our clients and will develop and maintain relationships.

• Identify new growth opportunities (upsells/cross sell) and build a plan alongside the client. Arrange demos for new products and features while sharing product roadmaps when applicable. You and the aligned Customer Success Advisor will hold Quarterly Business Reviews (QBRs) with C-level executives and other decision makers, to ensure Spot has a seat at the table for important planning and strategic decisions.

• Minimum 5-7 years' experience working in external client-facing roles (e.g., Customer Success, Sales, Tech-Support, Pre-sales, Engineering, and/or Consulting).

• Experience working with cloud-compute platforms (IaaS, PaaS, SaaS).

• Experience working at a fast-paced global software company, Hyperscaler, or solution provider.

• Outstanding communication and customer relationship skills, with a proven track record of working directly with clients and driving change while learning and promoting new technologies.

• Familiarity with container orchestration platforms (such as Kubernetes, Red Hat OpenShift, Docker, Google Kubernetes Engine, Azure AKS & Amazon ECS/EKS).

Education

•   Degree or equivalent and relevant work-related experience
•   Advanced degrees (MBA, M.S.) and/or Hyperscaler certifications a plus (AWS, Azure, GCP)