Title:  Business Analyst


Bangalore, Karnataka, IN, 560071

Requisition ID:  73676

Job Summary

EIM (Entitlement and Install Base Master) Business Data Analysts work as part of a team that supports and enhances NetApp’s business processes and Data Quality.  You will utilize your strong technical competencies and functional business expertise to identify, evaluate and develop processes and procedures that meet business requirements. To do this successfully, you will work closely with cross-functional teams to understand business needs and drive data quality improvement projects. An ability to understand business process issues and communicate technical solutions is essential to your success in this role.

Essential Functions

•    Data Analysis: 
-    Provide information and analysis essential for data quality improvements, Sales & Renewal planning and strategy development
-    Aggregating and organizing information from multiple data sources to aid in analysis
-    Manage analytical projects to deliver intelligence and data discovery capabilities
-    Run statistical analysis on NetApp Customer Install Base (IB) data
-    Analyze and review existing data to ensure maximum quality
•    Data Management: 
-    Provide transactional support to NetApp enterprise systems
-    Work closely with key business users to identify data gaps and needs
-    Provide support for projects as required, including participating in system enhancements
-    Manage IB registration business logic, data mapping, and data transformation logic 
-    Respond to escalations related to Customer IB data and facilitate cross-team resolution.


•    Track, Monitor, Analyze, Root Cause & Resolve Customer IB & Contract data registration failures
•    Build, Execute and Publish EIM DQ and BVAL metrics on a weekly basis for management and stakeholders review
•    Drive/Participate in cross-functional discussion to identify and resolve master data management propagation issues within NetApp’s ecosystem of operational applications
•    Sharing weekly and monthly metrics with stakeholders, senior management and internal around all operational activities managed by EIM Operations
•    Lead or participate in enterprise driven projects where Master Data enablement is a key requirement
•    Responsible for tracking and trending preventive and corrective actions as well as generating associated metrics
•    Apply quality management practices to improve process output and procedures
•    Responsible for monitoring EIM inbound and outbound events to ensure transactions are flowing smoothly
•    Support all Customer IB data related requests coming through Service Now tool
•    Build and maintain Process documents for activities managed by EIM Ops.

Job Requirements

•    Experience with relational database (i.e., Oracle, SQL Server and Access) with the ability to write SQL queries to develop reports from scratch and utilize existing report templates
•    Zeal to get hands on into data and perform multiple ad hoc analysis in SQL and/or analytics tools as required
•    Data profiling skills using SQL or other tools. Experience with the Oracle SQL Developer environment is a plus. Must be able to demonstrate data analysis skills in interview.
•    3+ years in a business/data analyst role. Must be a well versed with SQL and data analysis
•    Ability to interact with Business and Technology units, understanding processes and enabling requirements. Must also be able to create PowerPoint documents and be comfortable presenting to executive management.
•    Previous experience working with regulatory projects with large volume data analysis efforts preferred. Ability to document and effectively communicate information requirements and objectives for a major project or multiple lesser projects
•    Must be able to lead and influence technology and business partners on multiple projects or enhancements and Liaise with multiple groups (Business and Technology) to understand and drive implementation changes as part of data governance and analysis efforts
•    Participate in business requirements discussion, documentation and validation
•    Must be deadline oriented, able to identify risks and resolve issues

Education & Experience

•    Bachelor’s Degree is required
•    5 to 7 years of enterprise experience in data management and reporting applications, preferably with high tech companies
•    A minimum of 2 to 3 years of experience in a team leadership role

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