Title:  Business Systems Analyst

NetApp is seeking a highly skilled Business Systems Analyst (BSA) to support and enhance global business processes across the Quote-to-Cash (Q2C) lifecycle. This role bridges business stakeholders and IT teams to design, implement, and optimize scalable Oracle ERP Cloud solutions.

The BSA will leverage strong functional expertise in Q2C processes along with technical capabilities to define system requirements, drive end-to-end process improvements, and ensure seamless integration across upstream (CRM/CPQ) and downstream (Finance/AR/Revenue) systems. The role requires hands-on involvement in solution design, system configuration, testing, and production support while ensuring high-quality delivery and business alignment.

1. Functional & Process Expertise

Strong understanding of end-to-end Quote-to-Cash (Q2C) lifecycle: Quote → Order → Pricing → Fulfillment → Billing → Revenue → Cash

Experience with Oracle ERP Cloud modules: Order Management, Pricing, Inventory, Shipping, AR, Revenue Management

Understanding of CRM/CPQ integration and downstream financial processes

Ability to design scalable and flexible business processes

 

2. Oracle Cloud & Configuration

Hands-on configuration in:

Order Management (order orchestration, fulfillment, holds, change management)

Pricing Cloud (price lists, modifiers, discounting, pricing strategies)

Subscription Management (billing cycles, renewals, amendments – if applicable)

Product Information Management (PIM) (item models, hierarchies)

Experience in inventory, shipping, and fulfillment integrations

 

3. Integration & Data Management

Experience with Oracle Integration Cloud (OIC)

Hands-on with FBDI, ADFdi, REST/SOAP APIs

Integration across CRM, CPQ, Order Management, AR, and external systems

Data migration, validation, and reconciliation experience

 

4. Reporting & Analytics

Experience with OTBI and BI Publisher reporting

Ability to build dashboards and generate operational insights

Strong SQL/data analysis skills

 

5. Delivery & Execution

Translate business requirements into functional designs and system configurations

Lead UAT, testing cycles, and defect management

Manage enhancements, production issues, and continuous improvements

Work closely with IT development teams to ensure timely delivery

 

6. Additional Skills

Exposure to security, compliance, and role-based access controls

Knowledge of Install Base, Service Contracts, and AR processes

Experience in integration testing tools (e.g., Postman)

Education:
8–11 years of experience as a Business Systems Analyst / Functional Consultant

Bachelor’s degree in Information Technology or related field

Proven experience delivering complex Oracle Cloud implementations

 

Technical & Functional Skills :

Strong expertise in Oracle ERP Cloud (Q2C modules)

Knowledge of integration frameworks and APIs

Solid understanding of business process design and system architecture

 

Soft Skills :

Excellent stakeholder management and communication skills

Strong analytical, problem-solving, and decision-making ability

Ability to manage multiple priorities in a fast-paced environment

Proactive mindset with strong ownership and accountability

Collaborative approach with cross-functional teams