Title:  CPQ Business Process Architect, Configuration

Job Summary

Join NetApp as a CPQ Business Process Architect and play a crucial role in bridging the gap between Business and IT teams.

We are seeking a Product Owner with a strong understanding of Agile principles and the ability to work effectively to standardize and simplify our products and processes. Your expertise will be instrumental in driving the end-to-end implementation of global CPQ design, while providing mentorship and guidance to internal, cross-functional, and external stakeholders. 

Job Requirements

•    Lead the evolution and execution of NetApp's product introduction and enhancement process.
•    Design and develop solutions, including architecture, roadmaps, and prototypes for CPQ in relation to NPI.
•    Identify opportunities to standardize processes and offerings, improving efficiency and streamlining sales cycles.
•    Conduct architecture reviews to ensure alignment with business requirements and scalability.
•    Act as a liaison between technical, functional, business, and integration teams to drive CPQ solution design and implementation.
•    Provide mentorship and supervision to developers and stakeholders.
•    Collaborate with solution operations teams to ensure successful implementations.
•    Gather and document business requirements for the CPQ system.
•    Manage a roadmap and backlog to enhance the CPQ system to meet business requirements.
•    Develop and execute test plans to ensure the CPQ system functions as intended.
•    Ensure seamless integration of the CPQ system with other business systems (e.g., CRM, ERP).
•    Provide training and support to end-users.
•    Identify opportunities for process improvements and system enhancements, managing a backlog of enhancement requests.
•    Lead and participate in major initiatives, projects, and new product introductions.
•    Maintain comprehensive documentation of CPQ configurations and processes.

•    Deep knowledge of selling motions including direct and channel selling with regard to CPQ and Quote to Invoice processes.
•    Familiarity with leading CPQ and billing systems. Experience with Oracle Cloud CPQ is a plus.
•    Experience working directly with sellers to understand pain points regarding CPQ.
•    Experience conducting architecture reviews to ensure alignment with business requirements.
•    Excellent verbal and written communication, presentation, customer service, business, and negotiation skills.
•    Ability to build strong working relationships across all levels of the organization.

Education

• Typically requires 8 years of relevant experience.