Share this Job

Title:  Collection Specialist

Location: 

Bangalore, Karnataka, IN, 560071

Requisition ID:  31929
Job Summary

We are looking for a self-driven and competent collection Specialist to join our team!  As a Collection Specialist at our company, your main responsibility will be to contact clients and collect missed and outstanding payments.

We are expecting independent collaborative professional, trustworthy applicants.

Responsibilities

  • Daily management of outstanding accounts receivables and maintain accurate collection files and notes, as well as update account status
  • Communicate with customers via e-mail or direct phone calls regarding outstanding receivables to obtain payment commitment and remittance advice
  • Resolve customer billing issues, credits and refunds
  • Interface with and work with Corporate HQ Credit and Collections team
  • Collaborate as a collection team to achieve a high level of % current receivable
  • Establish working relationships with other internal teams such as Order Management, Cash Applications, Invoicing and Tax
  • Work with the Cash Application team to ensure proper application of remittances
  • Attend collection review meetings and provide input on high risk accounts
  • Maintain accurate collection files and notes in the Collections tool
  • Prepare weekly statements of account for customers if required
  • Participate in Month-End and Quarter-End activities including reporting to support audits and operational metrics
Job Requirements
  • English Language skills are required for written and verbal communications
  • Knowledge of Accounts Receivable and Collection techniques and processes
  • Minimum of 3 – 5 years of collections experience
  • Ability to work independently, but also collaborate effectively with team members to reach achieve department metrics and goals
  • Strong written and verbal communication and interpersonal skills
  • Ability to evaluate and prioritize outstanding receivables, and work with customers to encourage timely payments
  • Ability to establish a working rapport with customers, collection colleagues, and team members from Tax, Order Management, Invoicing and Sales teams
  • Problem solving and critical thinking skills
  • Professional and trustworthy
  • Proficiency with Microsoft Office for Windows (Outlook, Word, PowerPoint and Excel)
  • Experienced with Oracle 11i applications and collections application software (GetPaid)
Education

Undergraduate degree in Accounting, Finance, or related courses and experience

Language skills are a Plus (French, German, Italian, Japanese, Chinese).

 

“NetApp is an equal opportunity employer and encourages individuals of all backgrounds, including individuals with disabilities, to apply for open positions at NetApp.”


Job Segment: Database, Oracle, Accounts Receivable, Collections, Technology, Finance