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Title:  Collection Specialist


Bangalore, Karnataka, IN, 560071

Requisition ID:  31929
Job Summary

We are looking for a self-driven and competent collection Specialist to join our team!  As a Collection Specialist at our company, your main responsibility will be to contact clients and collect missed and outstanding payments.

We are expecting independent collaborative professional, trustworthy applicants.


  • Daily management of outstanding accounts receivables and maintain accurate collection files and notes, as well as update account status
  • Communicate with customers via e-mail or direct phone calls regarding outstanding receivables to obtain payment commitment and remittance advice
  • Resolve customer billing issues, credits and refunds
  • Interface with and work with Corporate HQ Credit and Collections team
  • Collaborate as a collection team to achieve a high level of % current receivable
  • Establish working relationships with other internal teams such as Order Management, Cash Applications, Invoicing and Tax
  • Work with the Cash Application team to ensure proper application of remittances
  • Attend collection review meetings and provide input on high risk accounts
  • Maintain accurate collection files and notes in the Collections tool
  • Prepare weekly statements of account for customers if required
  • Participate in Month-End and Quarter-End activities including reporting to support audits and operational metrics
Job Requirements
  • English Language skills are required for written and verbal communications
  • Knowledge of Accounts Receivable and Collection techniques and processes
  • Minimum of 3 – 5 years of collections experience
  • Ability to work independently, but also collaborate effectively with team members to reach achieve department metrics and goals
  • Strong written and verbal communication and interpersonal skills
  • Ability to evaluate and prioritize outstanding receivables, and work with customers to encourage timely payments
  • Ability to establish a working rapport with customers, collection colleagues, and team members from Tax, Order Management, Invoicing and Sales teams
  • Problem solving and critical thinking skills
  • Professional and trustworthy
  • Proficiency with Microsoft Office for Windows (Outlook, Word, PowerPoint and Excel)
  • Experienced with Oracle 11i applications and collections application software (GetPaid)

Undergraduate degree in Accounting, Finance, or related courses and experience

Language skills are a Plus (French, German, Italian, Japanese, Chinese).


“NetApp is an equal opportunity employer and encourages individuals of all backgrounds, including individuals with disabilities, to apply for open positions at NetApp.”

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