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Title:  Digital Operations Business Analyst, NetApp Support Site


Bangalore, Karnataka, IN, 560071

Requisition ID:  52746
Job Summary

As a NetApp Global Services Project Manager you participate in providing project management services for internal operational programs from initiation through delivery.  The NGS professionals act in the role of in-house consultants and manage all processes and systems relevant to the successful completion of internal services/support goals including: review of user, technical and logistical requirements, identifying tasks, assigning and coordinating resources and creating/tracking project schedules.   This is a challenging position with the opportunity to work collaboratively with professionals in a number of Service functions, with a focus on developing and documenting service delivery improvement projects. Specifically, this role maintains and operates the NetApp Support Site from the daily operational perspective. The role will contribute to the development of the Support Site as well and directly will define and implement automation to minimize the daily manual maintenance activity on the site.

Job Requirements
  • Strong oral and written communication skills.
  • Basic knowledge of HTML/CSS/Javascript/Perl/CGI
  • Ability to work collaboratively, and act in a lead role as a subject matter expert, within a team environment to meet aggressive goals and pre-defined measurement criteria.
  • An ability to work with limited supervision or direction
  • Familiarity with the basic concepts of hardware and software development.
  • Strong aptitude for learning new technologies and utilizing project management applications.
  • Creative approach to problem solving.
  • Experience in content management system (eCM)
  • Experience with UNIX application
  • Ability to manage multiple ongoing projects
  • Highly productive in completing a high volume of tasks
  • Effective presentation skills for cross training stakeholders
  • Acumen at dealing with websites
  • Proactively identify risks and create mitigation strategies for new product and operational initiatives
  • 2 to 3 years of experience is preferred.
  • A Bachelor of Science Degree in Electrical Engineering or Computer Science, or related field; or equivalent experience is required.
  • Demonstrated ability to have completed multiple, moderately complex technical tasks.


“NetApp is an equal opportunity employer and encourages individuals of all backgrounds, including individuals with disabilities, to apply for open positions at NetApp.”