Title:  Enterprise App Programmer

Job Summary

As an L2 Engineer, you are part of a 24/5 support for HCM team that is responsible for migration, incident operations, problem investigation, management and resolution. You will work closely with cross-functional teams to understand and address customer needs and react quickly to support and operations issues.  
The Application Support group is a part of NetApp’s IT function and is responsible for a wide range of applications expertise.  As a part of a team, you will help to ensure that team objectives and operational goals are met.

Job Requirements

•    Provide specific technology operations support during assigned shift.  Handle incident tickets, migrations, speak with end-users, work on problem tickets and resolve critical operations issues rapidly and effectively.
•    Should have 2-3 years of working experience on SAP CPI,OIC

• Analyzes, designs, acquires and implements projects for SAP Success Factors ,SAP CPI,OIC and/or Field Glass Vendor Management systems

•    Should have strong hands on experience in developing custom interfaces with CPI using various CPI tool.

•    Updates customers and others on status of support issues via ticket updates in an ITSM tool such as ServiceNow
•    Ability to follow standard ITIL support principles and processes
•    Working knowledge of ServiceNow or similar ITSM support tools.
•    Basic Knowledge of SQL queries and has worked on SQL developer tool/TOAD.

•    Expertise in Groovy scripts XSLT graphical mapping
•    Within CPI Expertise in handling integrations using ODATA SFTP IDOC SOAP HTTP Process Direct REST JDBC Adapters
•    Should have knowledge in handling security artifacts encryption and decryption mechanisms
•    Strong communication ,Strong presentation and writing skill

•    Have been part of implementation projects and handling L2 support
•    Responsible for the understanding Functional specification requirement and prepare Technical specification develop interfaces as per the requirement
•    Provide expertise on all technical questions related to SAP CPI integration
•    Understand the business needs and the needs to standardize processes and build this into the design
•    Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to other team members
•    Analyzing the ticket and provide solution
•    Resolving the issues within SLA

•    Ability to work quickly and effectively under pressure and efficiently handle multiple priorities simultaneously.
•    Support all formal documentation of solutions, including requirements for product extensions,etc.
•    Reporting to customers and management on status, resources needs and projected outcomes.
•    Creative approach to problem solving

Ability to handle multiple tasks concurrently with competing deadlines.
•    Willingness to work shifts or be on call, which may occur during off hours or on weekends or on holidays.

Education

•    A minimum of 2 years of experience is required; 3 to 5 years of experience is preferred. 
•    An associate’s degree in Information Technology, Electrical Engineering, Computer Science or other related field is required; or equivalent experience.
•    Demonstrated ability to have completed multiple, moderately complex technical tasks.