Title:  Enterprise App Programmer

Job Summary

As an L2 Engineer, you are part of a 24/5 support for HCM team that is responsible for migration, incident operations, problem investigation, management and resolution. You will work closely with cross-functional teams to understand and address customer needs and react quickly to support and operations issues.  
The Application Support group is a part of NetApp’s IT function and is responsible for a wide range of applications expertise.  As a part of a team, you will help to ensure that team objectives and operational goals are met.

Job Requirements

Essential functions:

· Provide specific technology operations support during assigned shift. Handle incident tickets, migrations, speak with end-users, work on problem tickets and resolve critical operations issues rapidly and effectively.

· Should have 4-5 years of working experience on SAP CPI,SAP IBP to apply principles, concepts and best practices in supporting developed solutions and strategies

· Overall order based planning process understanding including the results of Confirmation run for scheduling and shipping process, gating factor and supply usage

· ABC XYZ segmentation, Product life cycle management, Stastical forecast generation configuration Along

· Understanding of customization in the IBP using key figure calculation and operator

· Supporting on Supply planning engines like Heuristic with Customized solutioning and to understand Forecast consumption concepts

· Cloud platform integration for Data services and HANA Smart Data Integration functional technical knowledge to understand the data flow and resolve issues

· Role creation, Catalogs, user creation concepts understanding

· Strong communication ,Strong presentation and writing skills

· Updates customers and others on status of support issues via ticket updates in an ITSM tool such as ServiceNow

· Ability to follow standard ITIL support principles and processes

· Working knowledge of ServiceNow or similar ITSM support tools.

· Willingness to stretch beyond office hours in case of priority issues

· Have been part of implementation projects and handling L2 support

· Provide expertise on all technical questions related to SAP CPI integration

· Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to other team members

Education

•    A minimum of 2 years of experience is required; 3 to 5 years of experience is preferred. 
•    An associate’s degree in Information Technology, Electrical Engineering, Computer Science or other related field is required; or equivalent experience.
•    Demonstrated ability to have completed multiple, moderately complex technical tasks.