Title:  HAM /SAM / Information Sys Engineer

Job Summary

NetApp IT’s Infrastructure Operations and Support (IOS) is a dynamic leading edge organization that designs, implements, and supports the technologies that enable the entire enterprise. IOS is seeking an experienced Hardware/Software Asset Administrator to join dynamic team of technologists who are at the forefront of supporting and revolutionizing NetApp's worldwide infrastructure and services. As a Hardware/Software Administrator you will be responsible for managing NetApp’s IT assets throughout their lifecycle. Their main goal is to ensure that IT assets are used efficiently and effectively. The successful candidate should have strong analytical, communication, and technical skills, be detail-oriented, organized, and have strong time-management skills.

Job Requirements

• Manage, document and maintain an inventory of the organization's hardware and software using Service Now’s HAM/SAM modules and documenting hardware items in our CMDB
• Ensure that returned IT assets are disposed of according to established policies and procedures and all governmental and commercial security requirements.
• Work with IT vendors to purchase hardware, software, and devices to ensure asset tags, asset identification, asset wipes, and asset disposal are performed to standard.
• Develop computer and software standards. Contribute to policy and procedure documents. Maintain and enforce policies and procedures.Ensure license compliance and provide metrics on publishers and software packages to ensure the security of NetApp’s software library and track usage.
• Working with NetApp leadership, establish, enforce, monitor, and continuously improve asset management processes, standards,

Education

• Bachelor's degree in IT or related field
• 3+ years of experience in hardware or software asset management 
• Strong knowledge of industry best practices and standards and current support trends in cloud based platform and applications
• Excellent communication and problem-solving skills
• Ability to work well under pressure and in a fast-paced environment
• Experience with Service Now, specifically hardware asset/software asset modules and CMDB principles using Service Now