Title:  HR Ops Specialist

Job Summary

We are looking for a dedicated HR Specialist to join our ever-evolving team.  HR Specialists play a crucial role within our organization, serving as a link between our company and HR practices.  Your primary role will be to support employees, managers, and alumni of NetApp by providing an excellent HR service experience across a broad range of HR subject matter areas.   Our ideal candidate is an individual who is detail oriented, has excellent communication skills and who is well versed in HR functions and procedures.  Our goal is to provide a smooth and friendly service experience while ensuring compliance and confidentiality are always met.

Job Requirements

•    Knowledge or education of HR processes and best practices. 
•    Familiarity with CRM and HCM systems. 
•    Strong attention to detail regarding process and statutory requirements.  
•    Good organizational and time management skills. 
•    Excellent interpersonal, written, and verbal communication skills.
•    Unwavering confidentiality with employee matters and information. 
•    Strong organizational and time management skills. 
•    Proficient user of MS office applications including Outlook, Word, Excel, PowerPoin

Job Functionalities:

•    Deliver a high level of customer service to candidates, alumni, employees, and managers to support all internal and external HR related inquiries or requests
•    Support new hires and internal transfers with onboarding
•    Proactively collaborate with subject matter experts (SMEs) and HR centers of excellence (COEs) to ensure efficient, accurate, and consistent support is provided to stakeholders for escalated inquiries
•    Complete transactions in HR systems to maintain accurate and timely employee information.
•    Identify areas of opportunity for self-service and process improvement
•    Assist exiting employees with a smooth departure process 
•    Maintain high accuracy and attention to detail with digital employee records
•    Document case details clearly, accurately and on track with defined service levels (SLAs)
•    Establish and maintain a high level of knowledge of regional HR policies and practices and effectively communicate this to customers to ensure compliance and consistency
•    Assist in ad-hoc HR projects where required
•    Support cross regional processes

Education

• 1-3 years of experience in customer-facing roles.
• 1-3 years of experience in Human Resources or equivalent education.
•  Proven experience as an HR or customer service representative