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Title:  Information Sys Engineer

Location: 

Bangalore, Karnataka, IN, 560071

Requisition ID:  27616

Job Summary

Information Systems Engineer: Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting company business processes and operations. Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems to be solved with automated systems. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set.

Job Requirements

Job Description

  • Provide weekly and monthly Level 2 Support organization metrics.
  • Produce custom metrics on demand.
  • Provide analysis of organizational metrics, identifying trends and areas of opportunity.
  • Use metrics to identify shift left opportunities.
  • Manage the transition of services from the service owner to the support organization.
  • Manage the intake process for new demand and project requests.
  • Provide restoration of service Recovery Management for high priority Incidents.

Education

Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.


Job Segment: Telecom, Telecommunications, Information Systems, Systems Engineer, Engineer, Technology, Engineering