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Title:  Information Sys Engineer


Bangalore, Karnataka, IN, 560071

Requisition ID:  32317
Job Summary
As an Information Systems Engineer you are part of a 24/7 infrastructure services operations team that is responsible for incident operations, problem investigation, management, and resolution, and proactive maintenance in pursuit of extremely high uptime and rapid return to service.  You will work closely with cross-functional teams to understand and address customer needs and react quickly to support and operations issues.  The Command Center Operations group is part of NetApp’s IT function and is responsible for a wide range of foundational and infrastructure technical expertise.  As a part of a team, you will help to ensure that team objectives and operational goals are met.  


Job Requirements
Essential functions:
  • Provide specific technology operations support during assigned shift.  Handle incident tickets, speak with end-users, work on problem tickets, perform proactive maintenance, and resolve critical operations issues rapidly and effectively.
  • Properly update all tickets using established documentation standards to ensure issues are well documented, stakeholders are informed, and issues are closed.
  • Follow all operational processes from high level processes like incident and problem management to specific processes like hardware decommissioning and escalations. 
  • Strictly adhere to all Change Control processes and rules to prevent unexpected outages.
  • Problem diagnosis and resolution.
  • Ensure client satisfaction and client management.
  • Reporting to customers and management on status, resources needs, and projected outcomes.
  • Ability to work collaboratively with other Command Center team members to support deadlines; ability to work independently as well.
  • Strong aptitude for learning new technologies and understanding how to utilize them in an operations environment.
  • Ability to follow standard operational principles and practices and use software management tools appropriately.
  • Technical Skill Requirements
  • Must have working knowledge of Oracle Identity and Access Manager/ SAML and OAuth integration.
  • Basic knowledge of Unix system administration skills
  • Working Knowledge of enterprise directories such as Active Directory and LDAP using tools such as LDAP Browser or JXplorer
  • Working Knowledge of HTTP Web servers such as Apache/OHS.
  • Working Knowledge of Enterprise Java Application server such as Web Logic or Tomcat
  • Working Knowledge of SQL Database and SQL tools such as Toads or Oracle SQL Developer
  • Good to have knowledge of any programming language like Java/Python

Education & Experience:


  • A minimum of 2 years of relevant experience is required; 3 to 6 years of experience is preferred.

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