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Title:  Information Sys Engineer

Location: 

Bangalore, Karnataka, IN, 560071

Requisition ID:  32320
Job Summary

Job Summary:

 

As an Information Systems Engineer you are part of a 24/7 infrastructure services operations team that is responsible for incident operations, problem investigation, management, and resolution, and proactive maintenance in pursuit of extremely high uptime and rapid return to service.  You will work closely with cross-functional teams to understand and address customer needs and react quickly to support and operations issues. 
 
Job Requirements:

The Command Center Operations group is part of NetApp’s IT function and is responsible for a wide range of foundational and infrastructure technical expertise.  As a part of a team, you will help to ensure that team objectives and operational goals are met.  

Essential functions:

  • Provide specific technology operations support during assigned shift.  Handle incident tickets, speak with end-users, work on problem tickets, perform proactive maintenance, and resolve critical operations issues rapidly and effectively.
  • Properly update all tickets using established documentation standards to ensure issues are well documented, stakeholders are informed, and issues are closed.
  • Follow all operational processes from high level processes like incident and problem management to specific processes like hardware decommissioning and escalations. 
  • Strictly adhere to all Change Control processes and rules to prevent unexpected outages.
  • Problem diagnosis and resolution.
  • Ensure client satisfaction and client management.
  • Reporting to customers and management on status, resources needs, and projected outcomes.
  • Good oral and written communication skills.
  • Ability to work collaboratively with other Command Center team members to support deadlines; ability to work independently as well.
  • Ability to handle multiple tasks concurrently with competing deadlines.
  • Willingness to work shifts, some of which are off hours or on weekends or on holidays.
Job Requirements

Technical Skill Requirements

  • Servers - Ability to Install, Configure, Basic troubleshoot, Monitor and Administering Windows Server based Operating Systems with working knowledge of 2+ Years. Microsoft Certification preffered : MTA/MCSA on Server 2008/2012
  • Services, Technologies – Working knowledge on Microsoft Active Directory based Directory Services, DNS, DHCP, IIS, NTFS ACL based permissions, File & Print Services, Cluster Services, WSUS, Group Policy Management, Antivirus/Antispam Management, Reporting, Citrix XenServers, knowledge in Powershell.
  • Hardware and Networking – Knowledge on Server Hardware – Multiple Vendors, Remote Management Tools, Software & Hardware RAID, Technical understanding on network topologies & devices, Storage Devices, Storage Protocols
  • Storage – Working knowledge of storage protocols, devices, software tools, multipathing, Diskless booting, backup & recovery
  • Virtualization – Good understanding of Virtualization Technologies, working experience with VMware Hypervisors and products preferred. Experience with other hypervisors are added advantage. Working experience with day to day tasks like vMotion, P2V, Basic CLI Commands, Alerts, monitoring, HA & DRS, backup and recovery.
Education
  • A minimum of 2 years of experience is required; 3 to 5 years of experience is preferred.
  • An associate’s degree in Information Technology, Electrical Engineering, Computer Science or other related field is required; or equivalent experience.
  • Demonstrated ability to have completed multiple, moderately complex technical tasks.


Job Segment: Engineer, Information Systems, Electrical, Computer Science, Virtualization, Engineering, Technology