Title:  Information Sys Engineer

Location: 

Bangalore, Karnataka, IN, 560071

Requisition ID:  97862

Job Summary

As an L2 Engineer, you are part of a 24/5 support for HCM team that is responsible for migration, incident operations, problem investigation, management and resolution. You will work closely with cross-functional teams to understand and address customer needs and react quickly to support and operations issues.  
Job Requirements:
The Application Support group is a part of NetApp’s IT function and is responsible for a wide range of applications expertise.  As a part of a team, you will help to ensure that team objectives and operational goals are met.   

Essential functions:

  • Provide specific technology operations support during assigned shift.  Handle incident tickets, migrations, speak with end-users, work on problem tickets and resolve critical operations issues rapidly and effectively.
  • Updates customers and others on status of support issues via ticket updates in an ITSM tool such as ServiceNow
  • Ability to follow standard ITIL support principles and processes
  • Responsible for the understanding Functional specification requirement and prepare Technical specification develop interfaces as per the requirement
  • Provide expertise on all technical questions related to SAP CPI integration
  • Understand the business needs and the needs to standardize processes and build this into the design
  • Analyzing the ticket and provide solution
  • Resolving the issues within SLA
  • Support all formal documentation of solutions, including requirements for product extensions,etc.
  • Reporting to customers and management on status, resources needs and projected outcomes.

 

Job Requirements

  • Analyzes, designs, acquires and implements projects for SAP Success Factors ,SAP CPI and/or Field Glass Vendor Management systems
  • Should have strong hands on experience in developing custom interfaces with CPI using various CPI tools
  • Expertise in Groovy scripts XSLT graphical mapping
  • Within CPI Expertise in handling integrations using ODATA SFTP IDOC SOAP HTTP Process Direct REST JDBC Adapters
  • STARS / NAI based on Java / J2ee platform.
  • Should have knowledge in handling security artifacts encryption and decryption mechanisms
  • Working knowledge of ServiceNow or similar ITSM support tools.
  • Willingness to stretch beyond office hours in case of priority issues
  • Have been part of implementation projects and handling L2 support
  • Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to other team members
  • Ability to work quickly and effectively under pressure and efficiently handle multiple priorities simultaneously.
  • Creative approach to problem solving.
  • Ability to handle multiple tasks concurrently with competing deadlines.
  • Willingness to work shifts or be on call, which may occur during off hours or on weekends or on holidays.
  • Strong communication, Strong presentation and writing skills

Education

  • A minimum of 5 to 8 years of experience is preferred.
  • An associate’s degree in Information Technology, Electrical Engineering, Computer Science or other related field is required; or equivalent experience.
  • Demonstrated ability to have completed multiple, moderately complex technical tasks.


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