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Title:  Information Systems Engineer

Location: 

Bangalore, Karnataka, IN, 560071

Requisition ID:  29251

Job Summary

Job Summary:

As an Information Systems Engineer you are part of a 24/7 infrastructure services operations team that is responsible for incident operations, problem investigation, management, and resolution, and proactive maintenance in pursuit of extremely high uptime and rapid return to service.  You will work closely with cross-functional teams to understand and address customer needs and react quickly to support and operations issues. 

Job Requirements

Job Requirements:

The Command Center Operations group is part of NetApp’s IT function and is responsible for a wide range of foundational and infrastructure technical expertise.  As a part of a team, you will help to ensure that team objectives and operational goals are met.  

Essential functions:

  • Provide specific technology operations support during assigned shift.  Handle incident tickets, speak with end-users, work on problem tickets, perform proactive maintenance, and resolve critical operations issues rapidly and effectively.
  • Properly update all tickets using established documentation standards to ensure issues are well documented, stakeholders are informed, and issues are closed.
  • Follow all operational processes from high level processes like incident and problem management to specific processes like hardware decommissioning and escalations. 
  • Strictly adhere to all Change Control processes and rules to prevent unexpected outages.
  • Problem diagnosis and resolution.
  • Ensure client satisfaction and client management.
  • Reporting to customers and management on status, resources needs, and projected outcomes.
  • Good oral and written communication skills.
  • Ability to work collaboratively with other Command Center team members to support deadlines; ability to work independently as well.
  • Strong aptitude for learning new technologies and understanding how to utilize them in an operations environment.
  • Ability to follow standard operational principles and practices and use software management tools appropriately.
  • Creative approach to problem solving.
  • Ability to handle multiple tasks concurrently with competing deadlines.

 

Technical Skill Requirements

  • Knowledge of Cisco UC Manager.  Large-scale, multi-cluster deployment experience is required.
  • Knowledge of Cisco UC on UCS.  Experience with virtualized Cisco UC applications using VMware, and Cisco C-series hardware.
  • Knowledge of Cisco Unity Connection.  Large-scale, multi-cluster deployment experience is required.
  • Knowledge of Webex MeetingCenter/Webex Connect.  Experience with Webex Saas solutions is preferred.
  • Understanding of SIP Trunking.  Experience with enterprise SIP trunking solutions and infrastructure such as CUBE, SIP proxy, and Session Border Controllers is preferred.
  • Knowledge of SIP/H323. 
  • Understanding of Cisco Video Conferencing.  Cisco Telepresence, Video Conferencing, interop, MCU, Cisco TMS, VCS-C/VCS-E, and Jabber desktop video experience is preferred.
  • Understanding of Unified Mobility.  Cisco UC applications including Mobile Connect, Jabber, and BYOD (Ipad, Iphone, Android) experience highly preferred.
  • Bachelor’s Degree and Cisco Certifications (CCNP or higher) preferred.

Education

Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.


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