Title: Mgr, Sales Ops

Location:

Bangalore, Karnataka, IN

Requisition ID: 133214

Job Summary

The Partner Experience CoE Manager plays a critical role in driving operational excellence and strengthening NetApp’s global partner ecosystem. As part of the Partner Experience Center of Excellence, this role is responsible for implementing standardized systems, processes, and reporting mechanisms that support Global Partner Programs, channel partners, and the field sales organization. The manager will lead a team of Partner Support Analysts, ensuring seamless execution of partner operations, accurate incentive processes, and sustained partner satisfaction. This position requires a strong leader with deep operational expertise, the ability to build trusted relationships across global teams, and a passion for continuous improvement and process optimization.

Job Responsibilities

Team Leadership & Development

Lead, mentor, and coach a team of Partner Support Analysts to achieve operational excellence.

Foster a collaborative, inclusive, and high‑performance team culture.

Conduct regular performance evaluations, set measurable goals, and provide developmental feedback.

Operational Management

Oversee daily partner operations to ensure accuracy, efficiency, and compliance with internal standards.

Develop strategies to improve partner performance, streamline operations, and elevate partner satisfaction.

Track key performance indicators (KPIs), analyze trends, and generate reports for leadership.

Maintain clear documentation for all processes, programs, and operational workflows.

Ensure accurate, timely calculation of partner incentives and commissions in alignment with policies, contracts, and performance metrics.

Collaborate with vendors and finance teams to resolve discrepancies and facilitate seamless financial transactions.

Relationship Building

Act as the primary point of contact for partners, partner managers, and the Worldwide Partner Organization.

Build and nurture strong, long‑lasting relationships with internal and external stakeholders.

Facilitate regular meetings, communication touchpoints, and alignment sessions to drive shared success.

Process Improvement & Automation

Identify, recommend, and implement process improvements to increase efficiency and partner satisfaction.

Partner with cross‑functional teams, including IT, to implement automation and best‑practice workflows.

Stay updated on industry trends and integrate relevant insights into operational enhancements.

Project Management

Lead and manage projects focused on improving partner operations and system capabilities.

Ensure project goals, timelines, and budgets are met while maintaining high quality.

Coordinate with internal stakeholders to support successful project execution.

Job Requirement

10+ years of experience in Sales Operations, Partner Operations, or similar functions, with strong people‑management experience.

Bachelor’s degree required.

Exceptional verbal and written communication skills.

Strong proficiency in MS Excel and PowerPoint; ability to quickly learn new tools and systems.

Highly trustworthy, detail‑oriented, and committed to high standards of excellence.

Strong leadership qualities and the ability to motivate and develop teams.

Analytical mindset with the ability to interpret data and make informed decisions.

Proficiency with project‑management methodologies and tools.

Ability to perform effectively in a fast‑paced, dynamic environment.