Title:  Mgr, Sales Ops

Job Summary

Job Requirements

• Lead, mentor, and develop a high-performing team supporting partner programs, assessments, onboarding, and deal registration operations.
• Foster a culture of accountability, collaboration, continuous learning, and operational excellence.
• Establish performance goals, development plans, coaching frameworks, and career growth opportunities.
• Conduct regular performance reviews and drive employee engagement initiatives.

• Oversee end-to-end execution of partner program operations, program assessments, partner onboarding, and deal registration processes.
• Ensure compliance with established policies, governance standards, and operational controls.
• Manage deal registration programs, including approvals, escalations, conflict resolution, and process optimization.
• Partner with Finance, vendors, and internal stakeholders to drive operational effectiveness and continuous improvement.

• Drive process standardization, governance, KPI management, and operational excellence initiatives.
• Develop and monitor dashboards, SLAs, and performance metrics to improve efficiency and service quality.
• Identify opportunities to streamline operations through automation, workflow optimization, and AI-enabled solutions.
• Collaborate with IT and cross-functional teams to implement scalable solutions that improve productivity and reduce manual effort.
• Maintain process documentation, operational playbooks, and governance frameworks.

• Serve as a trusted advisor to Partner Managers, Worldwide Partner Organizations, Sales, Finance, IT, vendors, and leadership teams.
• Act as the primary escalation point for operational issues and ensure timely resolution.
• Facilitate governance reviews, operational planning sessions, and stakeholder communications.
• Build strong relationships and influence cross-functional teams to achieve business objectives.

• Lead strategic projects focused on operational transformation, process improvement, system enhancements, and partner program evolution.
• Define project scope, timelines, success metrics, governance, and resource requirements.
• Manage risks, dependencies, stakeholder communications, and change management activities.
• Ensure successful project delivery aligned with business goals and measurable outcomes.

Job Requirement

• 10+ years of experience in Partner Operations, Channel Programs, Sales Operations, Business Operations, or related functions.
• 3+ years of people management experience leading operational teams.
• Experience managing partner programs, assessments, deal registration, channel operations, or partner governance activities.
• Proven track record of driving operational transformation, process improvement, and automation initiatives.
• Experience working cross-functionally with Sales, Finance, IT, Partner Organizations, and external vendors.
• Hands-on experience implementing workflow automation, digital transformation, AI-enabled solutions, or process modernization initiatives.
• Strong project and program management experience delivering complex cross-functional initiatives.

• Strong leadership, coaching, and team development abilities.
• Deep understanding of partner ecosystems, channel business models, and deal registration programs.
• Expertise in operational excellence, governance, process improvement, and performance management.
• Strong analytical and data-driven decision-making capabilities.
• Experience with CRM systems, reporting tools, workflow automation platforms, and analytics solutions.
• Excellent stakeholder management, communication, and influencing skills.
• Ability to thrive in a fast-paced, evolving environment while managing multiple priorities.

• Bachelor’s degree required.
• Advanced degree or related professional certifications preferred.