Title:  Mgr, Sales Support

Job Summary

The Sales Support Manager  will lead the North America Renewal Quoting Team, driving operational excellence and team development. This role is responsible for supervising a team of 10 Renewal Support Specialists, ensuring timely and accurate renewal quoting for North America customers.

Job Requirements

• · Supervise, coach, and develop a team of Renewal Support Specialists, fostering a collaborative and high-performance culture.
• · Oversee business support processes, including task assignment, workflow management, and schedule adherence to meet departmental targets.
• · Develop and manage routine operational plans, proactively resolving issues to ensure smooth team operations.
• · Administer company policies, recommend process improvements, and ensure compliance with management guidance.
• · Monitor and manage costs related to the renewal quoting function, contributing to departmental financial objectives.
• · Communicate effectively with supervisors, peer groups, and stakeholders, interpreting and presenting information as needed.
• · Lead performance management, compensation planning, and employment decisions for direct reports.
• · Identify and implement opportunities for process improvement within the renewal quoting function.
• · The successful candidate will be expected to lead by example, drive operational excellence, and foster a collaborative team culture.

Required Qualifications

• · Minimum 1 years of people management experience, with at least 3+ years of team lead responsibility in a business support or renewal quoting environment.
• · Bachelor’s degree or equivalent experience
• · Strong leadership, communication, and organisational skills.
• · Proven ability to analyse data, resolve problems, and manage operational plans.
• · Demonstrated experience in people management, coaching, and mentoring.
• · Process-oriented mindset with a track record of driving operational improvements.
• · Ability to thrive in a fast-paced, work environment.