Title:  Product Solution Expert

Job Summary

We are seeking a skilled and experienced NetApp ONTAP Subject Matter Expert (SME) to join our team. The SME will be responsible for providing expert-level knowledge and guidance on NetApp ONTAP storage solutions, acting as a High-Tier supportability resource, as well as performing cloud architecture responsibilities. The ideal candidate should possess deep expertise in NetApp ONTAP, advanced troubleshooting skills, and a solid understanding of cloud architecture concepts – specifically AWS cloud services.
 

Job Requirements

• Serve as the primary point of contact for support escalations related to FSX for NetApp ONTAP storage systems, providing expert-level analysis and troubleshooting leading to problem resolution.
• Collaborate with cross-functional teams to resolve complex technical issues related to FSX for ONTAP, ensuring timely and effective resolution.
• Design, configure, and administer FSX for NetApp ONTAP storage systems, including storage provisioning, data protection, performance optimization, and capacity planning.
• Act as a subject matter expert, providing guidance and mentorship to support teams to enhance their understanding and proficiency.
• Participate in the development and implementation of storage strategies for FSX for ONTAP, best practices, and standards based on NetApp ONTAP, ensuring alignment with business and cloud architecture goals.
• Evaluate and recommend improvements to storage infrastructure, processes, and procedures to enhance efficiency, reliability, and security.
• Collaborate with cloud architects, customers and other stakeholders to design and implement FSXN solutions in cloud environments, ensuring scalability, high availability, and cost optimization.
• Stay updated with the latest advancements, updates, and features of FSX for NetApp ONTAP and AWS cloud technologies.
• Participate in performance analysis, capacity planning, and optimization for FSX for ONTAP storage systems in cloud environments.
• Provide recommendations for the integration of FSX for NetApp ONTAP solutions with other cloud services, applications, and platforms, ensuring seamless interoperability.
• Work flexible hours, including the ability to work extra hours and be available to support critical issues or projects across different time zones.
• Stay abreast of industry trends, emerging technologies, and best practices related to NetApp ONTAP, cloud architecture, and storage management.
• Proven experience as a NetApp ONTAP Subject Matter Expert, with a deep understanding of NetApp ONTAP storage solutions, including configuration, administration, troubleshooting and optimization.
• Strong knowledge of storage and data management concepts, protocols (e.g., NFS, CIFS, iSCSI), and technologies (e.g., RAID, snapshots, replication).
• Experience in providing expert level support, with advanced troubleshooting skills and the ability to diagnose and resolve complex storage-related issues.
• Cloud infrastructure knowledge highly desirable – AWS one specifically.
• Proficiency in cloud architecture concepts, including designing and implementing FSX for NetApp ONTAP solutions in AWS cloud environments.
• Strong communication and interpersonal skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders.
• Ability to work collaboratively in a team environment and effectively manage multiple priorities and tasks.
• Continuous learning mindset and willingness to stay updated with advancements in NetApp ONTAP and cloud technologies.
• Flexibility to work across different time zones to support global operations.

Education

Bachelor’s degree in computer science, Information Technology, or a related field. Relevant certifications (e.g., NetApp Certified Data Administrator, NetApp Certified Implementation Engineer, cloud certifications) are highly desirable with 2 to 4 years of relevant experience.