Title:  Professional Services Engineer

Job Summary

We are looking for a motivated Remote Delivery Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers. 
 
You will provide support to our customers by responding to Incidents, working on Service Requests, Problem Management and Storage Infrastructure Improvements. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies. 
   
To be successful in this role, you would need to have the following:  
 

• Experienced in NetApp Storage (Deploying and administering NetApp Storage primarily ONTAP, troubleshooting performance issues, performing firmware and operating system upgrades, using Storage management and OnCommand tools, managing storage/backup integration with NetApp Data Fabric technologies). 
• Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance tuning. 
• Experience or Knowledge in other NetApp technologies like CVO, StorageGRID, E-Series, CVS, Cloud Backup, Cloud Secure, Cloud Sync, Cloud Datasense & Amazon FSx for ONTAP would be highly regarded. 
• Experience with any automation tools would be preferred. 

Job Requirements

• Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks). 
• Knowledge in ITIL methodologies: change, incident, problem and configuration management and certification are desirable 
• Understanding of managed services delivery and cloud certifications is desirable. 
• A thorough understanding of other components in the infrastructure stack – compute, virtualization and networks: (NetApp/Cisco Flex pod architecture, Cisco UCS platform, IBM Blade Center, System X, VMWare vSphere, Microsoft Operating Systems and Applications, Commvault). 
• Working knowledge of monitoring platforms, WANs, SANs, backup and disaster recovery platforms. 
• Windows server, Linux server and related Operating Systems technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance, would be advantageous. 
• Experience in writing basic PowerShell/Python scripts would be beneficial. 
• Understanding of managed services delivery and any of the cloud certifications (AWS, Google Cloud and Microsoft Azure) is highly desirable. 
• Good to have Associate level cloud certifications like AWS Certified Solutions Architect Associate, Google Associate Cloud Engineer, Azure Administrator.  
• Good to have NetApp Cloud-based Certifications like Hybrid Cloud Administrator (NCHCA) 
• Strong customer communication and documentation skills. 
• Built and maintained strong relationships with internal and external stakeholders. 
• Infrastructure design, build, deployment and disaster recovery testing. 
• Positive, proactive, team-orientated attitude with a flexible and innovative approach to work. 
• Working knowledge on containers & microservices concepts. Experience in tools and technologies like OpenShift, Kubernetes and Ansible would be beneficial. 

Education

Typically requires a minimum of 8-10 years of related experience with a bachelor’s or any master’s degree or equivalent combination of professional education/training and applicable work experience.