Title:  Professional Services Engineer

Job Summary

We are looking for a motivated Remote Delivery Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers.

This role will provide Level 2 support to our customers by responding to Incidents, working on Service Requests, Problem Management, Infrastructure Improvements and planning and performing NetApp ONTAP upgrades and advanced configurations. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies.

Job Requirements

•    Experienced in NetApp Storage (Deploying and administering NetApp Storage – CDOT and 7-Mode, Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools – OnCommand Unified Manager/ Performance Manager/ Insight, Managing backup integration with NetApp technologies)
•    Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies 
•    Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks)
•    Knowledge in ITIL methodologies: change, incident, problem and configuration management.
•    Understanding of outsourcing/managed service and Cloud managed services industry.
•    Working knowledge of monitoring platforms like Active IQ Unified Manager 
•    Working knowledge on various DR solutions, DR tests and backup technologies like snaps and clones.
•    Strong customer communication and documentation skills.
•    Built and maintained strong relationships with internal and external stakeholders.
•    Positive, proactive, team-orientated attitude with a flexible and innovative approach to work.

Education

Typically requires a minimum of 2-5 years of related experience with a bachelor’s degree