Title:  Professional Services Engineer

Job Summary

The Professional Services Engineer (PSE) in our Global Services Solutions Centre provides post-sales technical expertise during the installation, implementation, migration and maintenance of company products. This individual may be involved in implementing detailed customer installation requirements, as well as ensuring that client’s needs have been met and that the product/solution is fully functioning according to specification. The PSE provides follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications. 

Job Requirements

•    Requires high level understanding of the NetApp portfolio of products and advanced knowledge of ONTAP. 
•    Strong understanding of Storage protocols and technologies (CIFS, NFS, S3, iSCSI, Fibre Channel switching and networks)
•   Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap, WORM ) including administration and troubleshooting.
• Intermediate knowledge of performance troubleshooting ( To identify and isolate layers performance related issues )
•  Data protection knowledge( SnapMirror , SVM-DR &  SM- BC), possessing the ability to manually create jobs and manage them.
•    An advanced level knowledge of several migration related products/technologies such as 7MTT, FLI, XCP, Blue XP copy & sync, DataDobi, Robocopy, and secure copy/Storage-X to successfully complete configuration, execution and troubleshooting of migration jobs.
•    Proficient with SAN and host-based migration methodology such as LVM, ASM, DAG, Storage-V-Motion
•   Basic understanding of object dataset and unstructured data migration.
•    Possess the ability to work at the direction of PM’s, as well as often self-manage engagements to ensure customer engagements.
•    Possess awareness of customer architecture and how it affects migration planning and execution
•    Articulate in the end-to-end Migration solutions, with an emphasis on being customer centric and focused
•    Capable of training customers in ad-hoc knowledge transfer as well as organized demonstrations or our methodologies
•    Knowledge of StorageGRID and NetApp Cloud Ontap Products ( CVO, FSx, ANF & GCNV)  is desirable.
•    Able to lead and delegate different functions within a project to ensure customer success.
•    Strong verbal and written communications skills are essential and are utilized in communicating with team members, systems administrators, and managers.
•    Built and maintained strong relationships with internal and external stakeholders
•    Ability to work collaboratively with other engineers and managers in a team environment to share best practices and meet aggressive goals and meet high quality standards.
•    Ability to work well with customers’ technical representatives under a variety of circumstances to best understand and meet customer expectations.
•    Positive, proactive, team-orientated attitude with a flexible and innovative approach to work
 

Education

Typically requires a minimum of 8 years of related experience with a bachelor’s degree, and preferably 10 years; or 6 years and a master’s degree; or a PhD with relevant professional experience; or equivalent combination of professional education/training and applicable work experience.