Title:  Professional Services Engineer

Job Summary

We seek a motivated Cloud & Platform Consultant to join our Cloud and Platform Customers for the smooth functioning of Storage Professional Services.

You will provide Level 4 Infrastructure Improvements, Designs, New Installations, and implementations with best practices, predominantly working on NetApp Storage and Cloud products and services, support to our customers by responding to Incidents and requests, Problem Management Experience in supporting a varied clientele and a strong understanding of all NetApp storage-based technologies.

Job Requirements

•    Experienced in NetApp Storage (Deploying and administering NetApp Storage – CDOT, Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools – OnCommand Unified Manager/ Performance Manager/ Insight, Managing backup integration with NetApp technologies).

•    Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, Snapmirror, IntelliSnap) including monitoring and troubleshooting, administration, replication technologies, security hardening and performance tuning.

•    Experience in other NetApp storage technologies like Storage grid, E-Series, CVO, CVS, Cloud Backup, Cloud Secure, Cloud Sync, Cloud Datasense & Amazon FSx for ONTAP would be highly regarded.

•    Experience with automation tools such as NetApp Workflow Automation.

•    Working experience with either GCP, Azure or AWS hyperscale.

•    Good to have Expert level cloud certifications like AWS Certified Solutions Architect Associate/Professional, Google Associate Cloud Engineer or  Professional Cloud Architect, Azure Administrator or Architect.  

•    Good o have NetApp cloud-based certifications like Hybrid Cloud Administrator or Implementation Engineer.  

•    Strong customer communication and documentation skills. 

•    Experience in writing basic PowerShell/Python scripts would be beneficial.

•    A thorough understanding of other components in the infrastructure stack – compute, virtualization and networks: (NetApp/Cisco Flex pod architecture, Cisco UCS platform, IBM Blade Center, System X, VMWare vSphere, Microsoft Operating Systems and Applications, Commvault).

•    Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks).

•    Knowledge in ITIL methodologies: change, incident, problem and configuration management.

•    Understanding of outsourcing/managed service and Cloud industry.

Education

Typically requires a minimum of 10 years of related experience with a bachelor’s degree, and preferably 12-14 years; or 8-10 years and a master’s degree; or a PhD with relevant professional experience; or equivalent combination of professional education/training and applicable work experience.