Title:  Professional Services Engineer

Job Summary

This role will be expected to be experienced in NetApp Storage comprising the below functions primarily. Deploying and administering NetApp Storage – CDOT, CVO, Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools – OnCommand Unified Manager/ Performance Manager/ Insight, Managing backup integration with NetApp technologies.

Job Requirements

• Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks).

• Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, Snaplock) including monitoring and troubleshooting, administration, replication technologies, security hardening and performance tuning. Experience in other NetApp storage technologies like Storage grid, E-Series, SolidFire would be beneficial.

• Knowledge in ITIL methodologies: change, incident, problem and configuration management. ITIL Fundamentals certification is desired.

• Understanding of outsourcing/managed service and Cloud managed services industry.

• Working knowledge on various DR solutions, DR tests and backup technologies like snaps and clones and experience with Metrocluster setup.

• Windows server and related Microsoft technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance, would be advantageous.

• Experience in Linux System Administration

• A Positive, proactive, team-orientated attitude with a flexible and innovative approach to work along with strong customer communication and documentation skills. 

Education

Typically requires a minimum of 2 years of related experience.