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Title:  Professional Services Engineer


Bangalore, Karnataka, IN, 560071

Requisition ID:  34423
Job Summary

Listed as one of the best places to work, NetApp has an exciting opportunity for you to join a global team of elite technologists. This role will offer outstanding personal satisfaction and the opportunity to make a genuine difference to a growing organization within NetApp. Our team is incredibly passionate about customer experience and understands the value of strong relationships both internally and externally. 

We are looking for a motivated Remote Delivery Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers.

You will provide Level 3 support to our customers by responding to Incidents, working on Service Requests, Problem Management, Infrastructure Improvements and planning and performing NetApp Ontap upgrades. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies.

Job Requirements
  • Experienced in NetApp Storage (Deploying and administering NetApp Storage – CDOT and 7-Mode, Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools – OnCommand Unified Manager/Performance Manager/Insight, Managing backup integration with NetApp technologies)
  • Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, Snapmirror, IntelliSnap) including monitoring and troubleshooting, administration, replication technologies, security hardening and performance tuning
  • Experience in other NetApp storage technologies like Storage grid, E-Series, SolidFire would be highly regarded
  • Experience with automation tools such as NetApp Workflow Automation
  • Experience in writing basic PowerShell/Python scripts would be beneficial
  • Knowledge in ITIL methodologies: change, incident, problem and configuration management
  • Experience with any of the following tools/technologies, Dockers, Jenkins, Kubernetes

Typically requires a minimum of 6 years of related experience with a bachelor’s degree, and preferably 7-10 years

Job Segment: Firmware, Engineer, Performance Management, Technology, Engineering, Human Resources, Customer Service