Title: Professional Services Engineer
Bangalore, Karnataka, IN
Job Summary
We are looking for a motivated Professional Services Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers
You will provide Level 2 support to our customers by responding to Incidents, working on Service Requests, Problem Management, Infrastructure Improvements and planning and performing NetApp ONTAP upgrades and advanced configurations. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies.
Job Requirements
- Advanced NetApp Concepts: Proficient in snapshots, failover, provisioning, deduplication, cloning, SnapMirror, performance tuning, and security hardening.
- Additional NetApp Technologies: Experience with Storage grid, E-Series, SolidFire, HCI.
- Scripting Skills: Basic PowerShell/Python scripting.
- Infrastructure Knowledge: Understanding compute, virtualization, networks (Flex pod, Cisco UCS, IBM Blade Center, System X, VMware vSphere, Microsoft OS/Apps, Commvault).
- Storage Protocols: Strong grasp of CIFS, NFS, iSCSI, NVMe, Fibre Channel.
- ITIL Methodologies: Change, incident, problem, configuration management; ITIL Fundamentals certification desired.
- Communication & Documentation: Strong customer communication, documentation skills, and stakeholder relationship management.
Education
- Alternatively, 3 years of experience with a master’s degree.
- A PhD with relevant professional experience is also acceptable.
- Equivalent combination of professional education/training and applicable work experience may be considered.
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Relationship Manager, Virtualization, Cisco, Engineer, Customer Service, Technology, Engineering