Title:  Professional Services Engineer

Job Summary

The Professional Services Engineer (PSE) in our Global Services Delivery Center provides post-sales technical expertise during the installation, implementation, migration and maintenance of company products. This individual may be involved in implementing detailed customer installation requirements, as well as ensuring that client’s needs have been met and that the product/solution is fully functioning according to specification. The PSE provides follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications. 

Job Requirements

Job Requirements
•    Requires high level understanding of the NetApp portfolio of products and advanced knowledge of ONTAP. 
•    An advanced level knowledge of several migration related products/technologies such as 7MTT, Dobi Migrate, DTA, FLI and secure copy/Storage-X to successfully complete configuration, execution and troubleshooting of migration jobs.
•    Knowledge of SnapMirror, possessing the ability to manually create jobs and manage them
•    Possess the ability to work at the direction of PM’s, as well as often self-manage engagements to ensure customer engagements.
•    Possess awareness of customer architecture and how it affects migration planning and execution
•    Proficient with host base migration methodology such as LVM, ASM, DAG, Storage-V-Motion
•    Articulate in the end-to-end Migration solutions, with an emphasis on being customer centric and focused
•    Capable of training customers in ad-hoc knowledge transfer as well as organized demonstrations or our methodologies
•    Knowledge of StorageGrid and NetApp Cloud Volumes is desirable.
•    Able to lead and delegate different functions within a project to ensure customer success.
•    Strong verbal and written communications skills are essential and are utilized in communicating with team members, systems administrators, and managers.
•    Ability to work collaboratively with other engineers and managers in a team environment to share best practices and meet aggressive goals and meet high quality standards.
•    Ability to work well with customers’ technical representatives under a variety of circumstances to best understand and meet customer expectations.

Education

Typically requires a minimum of 5 to 8 years of related experience with a bachelor’s degree.