Title:  Sales Analyst

Job Summary

Job Role and Responsibility

• Process timely onboarding of NetApp partners following the laid down business guidelines.
• Process partner Solution competency forms by validating partner training status.
• Provide timely, accurate, and detailed responses to both internal and external customer inquiries via ServiceNow or email, in a professional manner and manage escalations as appropriate.
• Provide support to inside sales and sales team in processing MAF/Cert letters.
• Prepare and present reports/data providing insight into the progression and improvements of the owned processes.
• Assist with process documentation review and maintenance as needed for all processes.
• Project Management for enhancement projects and monitor service requests with vendor.
• Cross trains the team and support and seek support on tasks with high volumes.
• Work with cross-functional teams to ensure accuracy and timeliness of all partners enquiries.
• Work with various stakeholders to align operational processes with program goals and business requirements, e.g., work on assigned data standardization and cleansing tasks as needed.

Job Requirements

Required Skills

• 2 - 5 years of experience in customer support on email or any customer experience management role

• Bachelor’s degree is a must.
• Exceptional communicator, both written and oral.
• Strong MS Excel and Power Point skills and ability to learn systems/tools quickly with little or no guidance.
• Highly trusted individual who maintains and expects high standards for self and team.
• Comfortable working effectively with cross-functional teams and building necessary business relationships.
• Prior user experience of ServiceNow, Salesforce is a plus.
• A self-starter, able to manage multiple tasks at once and the ability to work with minimal direction.
• Flexible working in shifts and extended working hours per business requirements.
• Strong work ethic and sense of responsibility.

Education

Completed Bachelors & Masters degree