Title:  Software QA Engineer

Job Summary

We are hiring a QA Engineer (6+ Years) with strong expertise in Professional Services Automation (PSA) applications, including manual testing, automation, and API validation. The role requires leveraging AI-assisted testing tools to enhance test coverage, speed, and quality. You will collaborate closely with Product and Engineering teams to ensure high-quality, reliable releases through robust test design, automation frameworks, and data-driven quality practices.

Job Responsibilities

• Manual Testing

  • Analyze requirements and create test plans, scenarios, and test cases
  • Execute functional, regression, smoke, sanity, exploratory, UI, cross-browser, and mobile testing
  • Perform end-to-end validation of workflows and edge cases

• API Testing

  • Perform REST API testing using Postman/Swagger
  • Validate payloads, headers, status codes, authentication, and error handling
  • Build and maintain API automation test suites

• Automation Testing

  • Design and maintain UI & API automation scripts
  • Develop frameworks using Selenium / Playwright / Opkey
  • Integrate tests into CI/CD pipelines
  • Track and improve automation coverage and stability

• AI-Assisted QA

  • Use AI tools (ChatGPT/Copilot) to generate test cases, data, and edge scenarios
  • Assist in automation scripting and optimization
  • Analyze logs, accelerate root cause analysis, and improve efficiency
  • Ensure responsible and secure use of AI tools

• Collaboration & Quality Process

  • Log and track bugs in Jira/Azure DevOps
  • Participate in Agile ceremonies
  • Provide release sign-off, metrics, and risk assessment

Job Requirement

• Core QA Expertise

  • Strong knowledge of SDLC/STLC, defect lifecycle, and QA best practices
  • Hands-on experience with test design techniques (boundary, equivalence, negative testing)
  • Experience working in Agile/Scrum environments
  • Strong experience in PSA platforms or PSA-related applications
  • Understanding of project lifecycle, resource management, time/expense tracking, billing, invoicing, revenue recognition, and forecasting

• Automation & Programming

  • Proficiency in at least one language: Java / Python / JavaScript / TypeScript
  • Experience with frameworks: TestNG, JUnit, PyTest
  • Hands-on experience with automation frameworks and script development
  • Familiarity with Git and version control practices

• API & Tools

  • Strong experience with Postman (collections, environments, Newman)
  • Understanding of REST APIs, JSON, HTTP methods, and status codes
  • Exposure to microservices architecture (good to have)

• Database & Debugging

  • Ability to write SQL queries (joins, filters, aggregates)
  • Experience in log analysis and debugging using browser dev tools

• CI/CD & Reporting (Good to Have)

  • Exposure to CI/CD tools (Jenkins, GitHub Actions, GitLab CI, Azure Pipelines)
  • Familiarity with reporting tools (Allure, Extent Reports)

• Nice to Have Skills

  • Performance testing basics using JMeter / LoadRunner
  • Knowledge of Docker/containers for test environments

• Education

  • Bachelor’s or Master’s degree in Computer Science / IT or related field

• Preferred Qualification

  • Experience with PSA tools such as Salesforce PSA, Certinia/FinancialForce, Kantata, Kimble, NetSuite OpenAir, SAP PSA
  • Understanding of ERP, CRM, and finance system integrations