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Title:  Support Engineer

Location: 

Bangalore, Karnataka, IN, 560071

Requisition ID:  52281
Job Summary

Spot By NetApp is a dynamic and fast-growing business unit, part of NetApp’s Cloud division. With innovative technology and a cutting-edge algorithm, Spot analyzes trends in each of the various cloud providers’ markets and take actions in order to provide our customers with an optimized and cost-efficient environment. By that, and numerous other features, Spot by NetApp is revolutionizing the cloud computing industry, our vision is to optimize the way DevOps and R&D teams consume cloud computing.  We’re looking for experienced and motivated technologists who align with our values  and possess a unique balance of technical depth and strong interpersonal skills.  

In this position, you will be responsible to combine your technical knowledge with customer facing skills to deliver high-quality solutions to customer issues, through email and chat. You will be a key member of the Global Tech support team and act as a trusted advisor to our highly technical end users.  Our team is full of employees who are passionate about cloud computing and believe that world-class support is critical to customer success. Join our awesome team and be a part of something truly great! 

Job Requirements

Responsibilities:  Online interaction with our customers all around the globe Provide; Tier-1&2 support by mail and online chat: troubleshooting assistance for customer issues, integrations and relevant problems; Training customers for better use in our system, understand application architectures and software integration; Proactively anticipating and resolving incidents;   Work closely with other departments such as R&D, Sales, CS etc.

Requirements:  

Basic Qualifications:  

At least 2 Years of experience as Tier2/3 Technical Support; 

Experience with at least one cloud provider (AWS\GCP\Azure); Familiarity with Container technologies  

Proficient English - verbal and written; 

Highly technical and analytical thinker;

Excellent communication and customer facing skills;

Strong interpersonal skills with a proven track record of working cross-functionally to resolve customer issues;

Experience working in the Startup/Hi-Tech industry.

Willingness to work in Shifts

 

Education

Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

 

 

“NetApp is an equal opportunity employer and encourages individuals of all backgrounds, including individuals with disabilities, to apply for open positions at NetApp.”