Title:  Technical Product Manager

Job Summary

NetApp’s Keystone team delivers the industry’s leading Storage-as-a-Service (STaaS) platform for hybrid and cloud environments. As a Technical Product Manager, you will drive strategy, roadmap, and execution for capabilities that help customers size, subscribe to, deploy, and operate modern storage services.

In addition to core product management responsibilities, this role incorporates key Technical Marketing Engineer (TME) responsibilities. You will serve as a bridge between Product Management, Engineering, Field, and Customers ensuring that technical value propositions are well-articulated, product capabilities are understood, field teams are enabled, and customer feedback continuously shapes the roadmap.

This hybrid PM + TME role demands strong technical depth, exceptional storytelling, field empathy, data-driven decision-making, and the ability to influence stakeholders across multiple functions.

Job Requirements

What You’ll Do

Product Strategy & Roadmap

• Drive product strategy and roadmap for subscription-based storage and cloud services.
• Identify and prioritize new features and functionality across service definition, packaging, automation, and lifecycle management.
• Lead the design of seamless customer experiences across onboarding, configuration, activation, and ongoing service management.
• Build data driven sizing and recommendation capabilities using usage insights and operational metrics.
• Collaborate closely with engineering, sales, marketing, customer success, and field teams to deliver impactful features and successful launches.
• Analyze market trends, competitive offerings, and customer feedback to inform strategic decisions.
• Define KPIs and use telemetry and customer behavior data to drive continuous product and service improvement.

Technical Responsibilities

• Sizing, Recommendations & Install‑Base Insights
• Customer Experience & Self‑Service
• Subscription & Provisioning Lifecycle
• Service Definition & Operational Excellence
• Cross‑Functional Leadership
• Data‑Driven Product Management
• Technical Content & Evangelism
• Field Enablement & Cohesion
• Customer & Partner Engagement

Education

• Bachelor's degree in computer science, Engineering, Business, or related field.
• 7–10 years of product management experience in enterprise software, Data Storage systems, cloud services, or subscription platforms.
• Strong understanding of subscription business models or as-a-service offering.