Title: Technical Program Mgr

Location:

Bangalore, Karnataka, IN

Requisition ID: 131025

Job Summary

In the role of a Technical Program Manager, you will strategize, motivate, guide, and oversee quality within the Customer Support Organization. This position offers the chance to shape technical solutions and make impactful decisions. You must possess the ability to inspire and assist others in addressing business challenges while delivering effective solutions. The role necessitates a distinct combination of business insight and technical expertise to effectively engage and propel projects forward.

Job Requirements

• Responsible for strategizing and overseeing programs to achieve service delivery, quality, and cost objectives.
• Familiarity with NetApp or similar storage solutions is advantageous.
• Exceptional communication capabilities to engage with various technical teams.
• Proven ability to collaborate effectively within a team setting to accomplish challenging goals and adhere to established feature and metric requirements.
• Background in enhancing product quality through improvement initiatives.
• Proficient in data analysis and adept at solving problems related to case evaluations.

• leverage extensive expertise and specialized technical or industry knowledge to address unique and highly complex challenges while considering time and budget.

• Exhibit strong leadership and vision in shaping and driving strategic decisions.

• Must collaborate effectively with employees ranging from staff to director levels within their function, across various functions, and with external stakeholders.

• Operate autonomously, drive results, and establish priorities with minimal oversight.

• Show tangible results through leadership and the ability to influence multiple individuals and groups.

• Clearly delineate and convey the project's scope, ensuring that milestones and objectives are successfully achieved.
• Steer technical teams in anticipatory risk management regarding quality, encompassing remediation strategies and effective communication with customers.
• Organize and oversee quality reviews and discussions with customers, collaborating with cross-functional teams such as Support technical leadership, Engineering, and field teams.
• Keep management apprised of significant issues and changes that could affect anticipated business outcomes.
• Ensure that projects adhere to company protocols while also proposing enhancements where necessary.

Education

Generally necessitates a minimum of 8 years of relevant experience alongside a Bachelor's degree; alternatively, 4 years of experience may suffice.

A minimum of 8 years of experience as a technical program manager, quality engineer, and/or in product support is required.
Proven competency in successfully managing multiple projects of moderate complexity is essential.
Possession of a PMP certification or an equivalent credential is highly advantageous.