Title: Technical Program Mgr
Bangalore, Karnataka, IN
Job Summary
In the role of a Technical Program Manager, you will strategize, motivate, guide, and oversee quality within the Customer Support Organization. This position offers the chance to shape technical solutions and make impactful decisions. You must possess the ability to inspire and assist others in addressing business challenges while delivering effective solutions. The role necessitates a distinct combination of business insight and technical expertise to effectively engage and propel projects forward.
Job Requirements
• Familiarity with NetApp or similar storage solutions is advantageous.
• Exceptional communication capabilities to engage with various technical teams.
• Proven ability to collaborate effectively within a team setting to accomplish challenging goals and adhere to established feature and metric requirements.
• Background in enhancing product quality through improvement initiatives.
• Proficient in data analysis and adept at solving problems related to case evaluations.
• Steer technical teams in anticipatory risk management regarding quality, encompassing remediation strategies and effective communication with customers.
• Organize and oversee quality reviews and discussions with customers, collaborating with cross-functional teams such as Support technical leadership, Engineering, and field teams.
• Keep management apprised of significant issues and changes that could affect anticipated business outcomes.
• Ensure that projects adhere to company protocols while also proposing enhancements where necessary.
Education
Generally necessitates a minimum of 8 years of relevant experience alongside a Bachelor's degree; alternatively, 4 years of experience may suffice.
- A minimum of 8 years of experience as a technical program manager, quality engineer, and/or in product support is required.
- Proven competency in successfully managing multiple projects of moderate complexity is essential.
- Possession of a PMP certification or an equivalent credential is highly advantageous.
Job Segment:
Data Analyst, Quality Engineer, Risk Management, Program Manager, Manager, Data, Engineering, Finance, Management