Title:  Technical Program Mgr

Job Summary

In the role of Technical Program Manager, you will lead the vendor operations for the Technical Support team within the Customer Support Organization. This position requires you to work closely with the global team in leading the first level of technical support operations for our customers and partners. You must possess the ability to inspire, motivate and guide our internal and external stakeholders in addressing business challenges while delivering effective solutions.

Job Requirements

• Candidate should have experience in managing Technical Support teams and/or been a Program Manager driving continuous improvement initiatives.

• Display strong leadership and vision in shaping and driving strategic decisions.

• Drive KPI results for the program and set priorities with minimal oversight.

• Exceptional communication skills to engage with diverse technical teams and craft customer-facing messages for communication to global audiences.

• Demonstrated ability to collaborate effectively within a team environment to meet challenging goals and comply with established feature and metric requirements.

• Must collaborate effectively with employees at all levels, from staff to directors, across various functions, and with external stakeholders.

• Familiarity with NetApp or comparable storage technology is beneficial.

• Proficient in data analysis and skilled at identifying improvement opportunities and drive corrective actions.

Education

· A minimum of 8 years of relevant experience leading Technical Support teams alongside a Bachelor's degree; alternatively, 5 years of experience may suffice alongside a Master’s degree.

· Proven competency in successfully managing multiple projects of moderate complexity is essential.

· Possession of a PMP certification or an equivalent credential is highly advantageous.