Title:  Technical Support Engineer

Job Summary

We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. If you’re a motivated self-starter, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. simply, we’d like to meet you.

Primary Job Functions:  

• Provide Tier II technical support to enterprise clients, Resellers and Third-party support providers on complex and escalated scenarios.  
• Provide troubleshooting and technical support via phone, Web based tools and email.  
• During problem escalations, act as a liaison between customers and Engineering support.  
• Collaborate with other teams and experts whenever required to solve complex technical issues. 
• Continuously develop skills leveraging several learning tools available at NetApp Inc. 
• Be flexible in working in shifts (4AM IST to 6PM IST). 

Job Requirements

• Excellent troubleshooting skills, and passion for problem solving and investigation 
• Understanding of Storage Hardware Architecture (Partitioning / RAID) 
• Excellent knowledge of Operating Systems including (Windows 2012, 2008, Linux) 
• Strong troubleshooting experience with Ethernet, TCP/IP routing,Multipathing, FC/FCOE and iSCSI protocols. 
• Working knowledge of FC and IP switches (CISCO / Brocade) 
• Should be able to identify and troubleshooting Storage/Host connectivity issues 
• The ability to diagnose complex problems and deliver analyses of root causes across a stack of complex applications, OS, Network switching and storage elements. 
• Working knowledge of popular hypervisors such as Vmware and Hyper-V 
• Candidate having experience in sizing, performance analysis, and troubleshooting of data storage systems, host appliance experience is a plus. 

Your Profile

• 2+ years of experience in a technical support environment
• Technical degree or relevant experience

Desired Skills:  

• Working Knowledge on Unix 
• Good to have knowledge of NetApp Product portfolio and working knowledge 
• Hands on any Enterprise Storage  
• Knowledge on block storage systems 
• Knowledge on S3 cloud storage concepts 
• Skill Tags: E-series, S3, Linux, Unix, Switches, Routers, Storage, Netapp, EMC, Technical Support, TSE, Cloud, AWS, Azure, AWS