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Title:  Technical Support Engineer

Location: 

Bangalore, Karnataka, IN, 560071

Requisition ID:  50465
Job Summary

We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
If you’re a motivated self-starter, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. simply, we’d like to meet you.

Responsibilities:

  • Provide Tier II technical support to enterprise clients, Resellers and Third-party support providers on complex and escalated scenarios. 
  • Provide troubleshooting and technical support via phone, Web based tools and email. 
  • During problem escalations, act as a liaison between customers and Engineering support. 
  • Collaborate with other teams and experts whenever required to solve complex technical issues.
  • Continuously develop skills leveraging several learning tools available at NetApp Inc.
Job Requirements

Required Skills: 

  • Excellent troubleshooting skills, and passion for problem solving and investigation
  • Understanding and strong troubleshooting experience with File sharing protocols and application: - CIFS, NFSv3, NFSv4, Citrix, Hyper-V and VMware    
  • Excellent knowledge of Operating Systems including (Windows servers 2008, 2012, 2016, UNIX, Linux, RHEL)
  • Strong troubleshooting experience with Ethernet, TCP/IP networking protocol.
  • Strong troubleshooting knowledge on DNS, LDAP, NIS, DC, AD and Kerberos.
  • Should be able to identify and troubleshoot SMB and NFS authentication and authorization issues.
  • Strong knowledge and experience in troubleshooting issues on either NFS or CIFS or TCP/IP is mandatory.
  • The ability to diagnose complex problems and deliver analyses of root causes across a stack of complex applications, OS, Network switching and storage elements.
  • Candidate having experience in administration and troubleshooting of NetApp 7 Mode and C Mode is a plus.
  • Exposure on working with VSCAN, Fpolicy is a plus.
  • Knowledge on tools like perfstat, wireshark, netmon, ASUP logs is a plus.


Desired Skills: 

  • Working Knowledge on Unix
  • Hands on NetApp System Manager / OnCommand suite applications.
  • Hands on Ontap 7-mode/ Clustered administration.
     
Education

Typically requires a Bachelor’s degree and a minimum of 3 years of related experience; or an advanced degree without experience; or equivalent work experience.

 

“NetApp is an equal opportunity employer and encourages individuals of all backgrounds, including individuals with disabilities, to apply for open positions at NetApp.”