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Title:  Technical Writer

Location: 

Bangalore, Karnataka, IN, 560071

Requisition ID:  34098
Job Summary

Organizations count on NetApp for cutting-edge ways to store, manage, move and protect their data. And we never let them down. Continually breaking new ground is norm here. We make sure of it with an open, collaborative culture that fuels fresh thinking. Right from day one, we’ll encourage you to share your views, challenge opinions and push boundaries. And thanks to mentoring and leadership programs that help you build on your personal and professional passions, you’ll develop your skills as fast as your ideas.

 

You will write and edit task- and workflow-oriented operational, instructional, and maintenance procedures for NetApp products and solutions, using industry-standard publishing and multimedia tools. You will interview subject matter experts and technical staff, and you will conduct research, translating technically complex information into simple-to-understand content. You will advocate for customers, developing content that simplifies customer experience and conforms to company standards.
 
We invest heavily in new talent. Your energy and fresh ideas are vital to cementing our position as a market-leader. We’ll push you beyond your comfort zone with a belief that no idea is off limits. At the same time, you’ll have all the resources, mentoring and feedback you need to grow. What’s more, whatever your role, you can be yourself in a team that celebrates individuality and welcomes different perspectives.

Job Requirements

Essential Functions:

  • Responsible for delivering documents or document libraries of moderate complexity
  • Collaborate with senior staff and stakeholder to develop a documentation plan and execute as per the plan.
  • Write and edit task- and workflow-oriented operational, instructional, and maintenance procedures.
  • Update and maintain existing content, manage content publishing issues.
  • Ability to work across the NetApp portfolio, demonstrating the ability to switch contexts.

Requirements:

  • Excellent oral and written communication skills are required.
  • Excellent command of standard American English syntax and grammar.
  • Strong technical skills.
  • Ability to work collaboratively within a team environment of other writers, editors, and cross functional peers to support deadlines.
  • Ability to understand and follow NetApp publication standards and production processes.

Responsibility and Interaction:

  • Responsibility:  
    • The types of tasks you will be responsible for are well-defined. You will utilize and build understanding of standard practices within a team environment.
    • You will begin to build a specialty within the functional area and better understand NetApp’s systems.
  • Interaction: 
    • You will interact primarily with Staff to Director level employees within the function, and the technical team on assigned projects. There may be communication with employees in other functions as required.
    • You will receive general direction on routine work, and detailed direction on new projects and assignments; there will be on-going review of activities and priorities.
    • You will be an important contributor or lead on team projects.
Education and Experience
  • A minimum of 2 years of technical writing experience is required. 3 to 5 years of technical writing experience is preferred. 
  • A Bachelor of Science or Arts Degree in English, Journalism, Computer Science or Engineering is required.
  • Preferred experience:
    • DITA and XML authoring tools
    • Familiarity with wiki or other lightweight markup languages like Markdown or AsciiDoc 
    • GitHub
    • Experience in writing video storyboards and scripts; experience with producing video content
    • Experience with social media and blog authoring
  • Demonstrated ability to have completed multiple, moderately complex technical tasks.


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