Title:  Unix Platform Support Engineer

Job Summary

As an Unix Platform Support Engineer  you are part of a 24/7 infrastructure services operations team that is responsible for incident operations, problem investigation, management, and resolution, and proactive maintenance in pursuit of extremely high uptime and rapid return to service.  You will work closely with cross-functional teams to understand and address customer needs and react quickly to support and operations issues. The ideal candidate will be familiar with IT infrastructure platforms including Linux, Cloud Compute and Storage

Job Requirements

•    Provide specific technology operations support during assigned shift.  Handle incident tickets, speak with end-users, work on problem tickets, perform proactive maintenance, and       resolve critical operations issues rapidly and effectively. 
•    Problem diagnosis and resolution.
•    Strong aptitude for learning new technologies and understanding how to utilize them in an operations environment. 
•    Ability to follow standard operational principles and practices and use software management tools appropriately.
•    Creative approach to problem solving.
•    Ability to handle multiple tasks concurrently with competing deadlines.
•    Contribute to building infrastructure for new applications as well as hardware and OS lifecycle management
•    Willingness to work shifts, some of which are off hours or on weekends or on holidays.

Technical Skill Requirements
•    Knowledge of Unix  Operatings systems RHEL 7.x, 8.x, 9.x Solaris 9 &10 
•    Knowledge of Virtualization and Cloud technologies such as Solaris containers, Vmware , Hyper V, Kubernetes, Openshift / Rancher/ Docker, AWS, OCI, Azure etc.
•    Proficiency in scripting languages, e.g., Python, Ansible and PowerShell, to automate routine tasks and streamline operations. This includes writing scripts for deployment, monitoring, and maintenance activities.
•    Basic understanding of TCP/IP, NFS, SSH , SCP , FTP, SUDO, Git.
•    Fundamantal knowledge on how DNS , DHCP , SMTP, NIS , LDAP, NTP works 
•    Should be able to look at the error logs , config files and understand the problem symptom and route the incident/problem ticket to  appropriate teams
•    Knowledge on how to list, stop and restart the processes
•    Experience on editing tools like vi and be able to modify the files as per instructions
•    Basic  shell  scripting knowledge to collect the data from logs , filter the outputs
•    Knowledge on how to  run the  perfomance tools like vmstat , prstat and top to  monitor the system performance
•    Experience on working with any commercial performance and system monitoring tools like Zenoss, Splunk, Logic Monitor and understanding the performance reports and alerts triggered.
•    Good working knowledge of ITSM tools such as SeviceNow
•    Good to have knowledge of NetApp Storage

Education

• A minimum of 5 years of experience is required; 6 to 8 years of experience is preferred.
• An associate’s degree in Information Technology, Electrical Engineering, Computer Science or other related field is required; or equivalent experience.
• Demonstrated ability to have completed multiple, moderately complex technical tasks.
• Certification in Redhat, AWS, Kubernetes etc.