Title:  Continuous Product Engineer-

Job Summary

Continuous Product Engineer at NetApp specializes in resolving complex, high-priority issues that affect customers using NetApp's products

Job Requirements

• Customer issue resolution: Act as a technical expert to diagnose and resolve the most complex customer problems that are escalated from support teams. This often requires recreating complex scenarios in a lab environment.
• Code-level analysis: Debug issues at the source code level, particularly in the NetApp ONTAP operating system. This includes analyzing logs, memory dumps, and source code to perform root cause analysis.
• Collaboration: Work closely with both the customer support team and the development team to communicate action plans and drive fixes.
• Proactive quality improvement: Design and develop automated tests to prevent future regressions. Your role is to identify and resolve deficiencies in the product life cycle to improve overall quality, reliability, and serviceability.
• Development of fixes: Create software fixes or enhancements for existing products, such as NetApp ONTAP.
• Sustaining engineering: Address ongoing engineering processes for products already on the market. This includes technical support for production, managing product end-of-life (EOL) activities, and handling design changes.

Education