Title:  Cloud Customer Success Engineer


North Sydney, NSW, AU, 2060 Melbourne, VIC, AU, 3000 Perth, WA, AU, 6000 Brisbane, QLD, AU, 4000

Requisition ID:  104521

Job Summary

NetApp have made a ‘big bet’ on providing data management solutions through public cloud providers. Our growing public cloud services team are looking to bring in a talented technical individual who is motivated to make a difference to our company’s success with public cloud providers.

This next hire will be based in a capital city in Australia ideally (although other locations would be considered) and operate in a posts-sales capacity, working hand-in-hand with our staff, customers and partners to foster adoption of our technology in their public and hybrid cloud environments.

About Us:
We are the field team for NetApp’s Public Cloud Services business unit. It is a dynamic and rapidly growing area for NetApp - we pride ourselves on winning new business in new customers through an agile and adaptable business model, developing ourselves personally and professionally in the process.

Job Requirements

• Actively help customers deploy highly complex software architectures, installations, and integrations
• Skill up and maintain capability as an expert in NetApp Public and Hybrid Cloud services
• Mentor others cross-functionally to enable and coach them on NetApp Public and Hybrid Cloud Services
• Provide detail project planning, architecture and implementation plans
• Support customers in their deployment of NetApp Public and Hybrid Cloud Services
• Understand and translate customer business requirements into technical solutions
• Stay abreast of the latest developments in public cloud services
• Develop and enhance processes and techniques employed by our sales and technical teams

What you bring to the table

• Excellent verbal and written communication skills
• Self-driven & independently motivated, you will not be closely supervised, so we need someone who will go out ‘get stuff done’
• Ability to prioritise and address multiple projects concurrently
• Appetite to learn and try new things
• Experience running proof-of-concepts for software and cloud solutions
• Strong technical knowledge of cloud concepts (AWS, Google or Azure certification beneficial, but not necessary)
• Familiarity with container orchestration and container runtime concepts and solutions
• On-premises infrastructure and enterprise workload experience are a plus
• A willingness to travel within APAC to customer locations, and occasionally further afield
• Strong English language skills (other languages are definitely a plus)
• University degree in a technical field (or equivalent experience) plus two or more years of experience

Job Segment: Cloud, Data Management, Engineer, Technology, Customer Service, Data, Engineering