Title:  Technical Support Engineer

Job Summary

Tech Support Engineer 
Spot By NetApp is a dynamic and fast-growing business unit, part of NetApp’s Cloud division. 
With innovative technology and a cutting-edge algorithm, Spot analyzes trends in each of the various cloud providers’ markets and takes actions in order to provide our customers with an optimized and cost-efficient environment. By that, and numerous other features, Spot by NetApp is revolutionizing the cloud computing industry, our vision is to optimize the way DevOps and R&D teams consume cloud computing. We’re looking for experienced and motivated technologists who align with our values and possess a unique balance of technical depth and strong interpersonal skills.  
In this position, you will be responsible to combine your technical knowledge with customer-facing skills to deliver high-quality solutions to customer issues, through email and chat. You will be a key member of the Global Tech support team and act as a trusted advisor to our highly technical end users. Our team is full of employees who are passionate about cloud computing and believe that world-class support is critical to customer success. Join our awesome team and be a part of something truly great!   
Responsibilities: 

• Online interaction with our customers all around the globe   
• Provide support by mail and online chat: troubleshooting assistance for customer issues, integrations, and relevant problems; Training customers for better use in our system, understand application architectures and software integration  
• Proactively anticipating and resolving incidents  
• Work closely with other departments such as R&D, Sales, CS etc. 

Job Requirements

• At least 2 Years of experience as Technical Support, preferably in global B2B-focused SaaS   
• Bachelor’s degree in a relevant technical discipline  
• Solid written, verbal, interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and/or ambiguous situations.  
• Aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.  
• Ability to follow standard engineering principles and practices.  
• Creative approach to problem solving.  
• Experience with at least one cloud provider (AWS\GCP\Azure) – preferred   
• Familiarity with Container technologies - preferred