Title:  Cloud Engineer



Requisition ID:  83162

About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

Job Summary

Job Summary


As a Cloud Support Engineer of Spot PC, you will provide technical support and implementation services to customers and partners via phone, chat, and email. Our team supports and manages virtual desktops in, Azure, Google Cloud Platform, Amazon Web Services and, Private Cloud using either Azure Virtual Desktop (AVD) or Remote Desktop Services (RDS). In this role, you will assist in management and support, typically using shared remote access to the customer's environment. Virtual Desktops integrate with both public cloud services and traditional Windows and Active Directory components - both of which impact the choices made during deployment and subsequent management of the environment.


Responsibilities (What will you do):

Job Requirements

•        Knowledge of Windows and Active Directory components, including Active Directory users, groups, permissions, Organizational Units (OUs) and, Group Policy Objects (GPO)

•        Experience creating, configuring, and managing public cloud components including virtual networks, virtual machines, network security rules, security contexts, and cloud services. Vendor-sponsored certifications for specific cloud skills, such as AZ103/104 & AZ140 are desired.

•        Familiar with services and components related to Azure Virtual Desktop, enterprise applications and service principals, Active Directory, AD Connect, Azure LogicApps, Azure Automation Accounts, and Azure Log Analytics are a plus.

•        Experience troubleshooting problems with complex implementations, including log review, service validation, and defect documentation

•        Experience as a System Administrator supporting multiple customers.

•        Ability to write and update PowerShell scripts a plus

•        Ability to use scripts or programming languages to call APIs to retrieve data or execute tasks

•        Experience with Kusto Query Language (KQL) or SQL

•        Knowledge and understanding of IIS, Application Pools and Certificates

•        Experience with implementing and troubleshooting FSLogix

•        Strong verbal and written communications skills are essential and are utilized in communicating with customers, partners, and internal team members. Most interactions are conducted via web meeting/ screen share, candidate must be able to guide the execution of steps remotely.

•        Ability to work collaboratively with other engineers and managers in a team environment to share best practices, meet aggressive goals, and meet high-quality standards.

•        Ability to work well with customers' technical representatives under a variety of circumstances to best understand and meet customer expectations.

•        Ability to work independently

•        Be a team player

Additional Responsibilities

•           Get to understand our multiple levels of automation, and the interdependencies between them.

•           Get to understand security concerns as they pertain to our platforms

Skills & Requirements

•           Strong written English skills

•           Strong desire to learn and be challenged

•           Strong analytical critical thinking skills

•           Able to break down a solution to a problem into a logical sequence of steps

•           Basic familiarity with a scripting language of some sort (Bash, Python, Powershell)

•           Basic familiarity with at least one object-oriented programming language (C++, C#, Java)

•           Basic operating system concepts

•           Basic networking concepts

Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. 
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations.  We provide comprehensive medical, dental, wellness, and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.  
If you run toward knowledge and problem-solving, join us. 

U.S. Residents Only: As a U.S. federal contractor, in accordance with President Biden’s recent Executive Order for U.S. federal contractors, all U.S. employees of NetApp must be fully vaccinated against COVID-19 if they work at a Company location or remotely. If there is a medical or religious reason preventing you from receiving the COVID-19 vaccination, you must request and be approved for one of the legally acceptable exemptions.  

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