Title:  Cloud Sales Operations Program Manager

Job Summary

The NetApp Sales Operations Manager for the Cloud Customer Success business, you will play a crucial role in supporting the Cloud Customer Success sales team's efforts to maximize revenue and efficiency. You will collaborate with sales leadership, finance, marketing, and other cross-functional teams to optimize sales processes, implement sales strategies, and provide data-driven insights to enhance performance.

Job Requirements

Key Responsibilities

•    Sales Process Management: Work closely with the Cloud Customer Success sales team to refine and improve sales processes, including lead management, pipeline tracking, and sales forecasting.
•    Data Analysis: Gather, analyze, and interpret sales data to identify trends, opportunities, and potential bottlenecks, providing actionable insights to sales leadership.
•    Sales Strategy Support: Assist in the development and execution of sales strategies to achieve revenue targets and market penetration goals.
•    CRM Management: Oversee the CRM system, ensuring accurate and up-to-date data entry by the sales team and generating reports to measure performance.
•    Sales Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure the sales team's effectiveness and efficiency.
•    Sales Training and Onboarding: Assist in training new sales team members on sales processes, product knowledge, and CRM usage.
•    Sales Forecasting: Collaborate with finance and sales leadership to create accurate sales forecasts for budgeting and planning purposes.
•    Process Optimization: Continuously identify areas for process improvement and efficiency, implementing solutions to streamline workflows.
•    Sales Collateral and Materials: Support the sales team by creating and updating sales collateral, presentations, and other materials.
•    Cross-Functional Collaboration: Collaborate with marketing, finance, and product teams to ensure alignment and effective communication throughout the organization.

Qualifications

•    Education: Bachelor's degree in Business Administration, Marketing, Sales, Finance or a related field.
•    Technical Proficiency: Familiarity with cloud storage solutions and basic knowledge of CRM systems (e.g., Salesforce).
•    Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and generate meaningful insights.
•    Communication: Excellent verbal and written communication skills to interact with various stakeholders effectively.
•    Organization: Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
•    Team Player: Demonstrated ability to work collaboratively in a team-oriented environment.
•    Proactive Attitude: Self-motivated and eager to take initiative and ownership of responsibilities.
•    Adaptability: Willingness to adapt and thrive in a fast-paced, dynamic environment.
•    Sales Passion: An interest in sales and the drive to contribute to the growth of the cloud storage sales business.