Title:  Professional Services Engineer - Spanish Speaker

Job Summary

As a Professional Services Engineer within our global 24x7 Storage Operations team, you'll play a pivotal role in supporting Platform and Managed Services customers worldwide. You'll work alongside talented professionals, providing Level 3 support that includes incident response, service requests, problem management, infrastructure improvements, and ONTAP upgrades. This position offers a hybrid work environment with opportunities for professional growth and skill development across cutting-edge technologies.

Job Responsibilities

•    Deliver Level 3 technical support for NetApp storage environments, resolving complex incidents and service requests with high visibility and customer impact
•    Deploy, administer, and troubleshoot NetApp storage systems (ONTAP and 7-Mode), including performance optimization and firmware/OS upgrades
•    Manage and maintain storage protocols, SAN fabric switches, cluster switches, and related infrastructure components
•    Implement and support NetApp cloud and hybrid solutions, including Cloud Volumes ONTAP, StorageGrid, and FSxN for ONTAP
•    Serve as an escalation point and technical lead for delivery teams, tracking project status and ensuring successful outcomes
•    Build strong relationships with customers and stakeholders through clear communication, documentation, and knowledge transfer
•    Contribute to continuous improvement initiatives, including disaster recovery testing and infrastructure enhancements

Job Requirements

•    5+ years of applicable experience in storage engineering, infrastructure support, or related technical roles
•    Hands-on expertise with NetApp storage technologies, including snapshots, SnapMirror, deduplication, provisioning, and performance tuning
•    Strong knowledge of storage protocols (CIFS, NFS, iSCSI, Fibre Channel) and SAN/NAS environments
•    Experience with virtualization and compute technologies such as VMware vSphere, Cisco UCS, or FlexPod
•    Proficiency in Windows Server or Linux system administration
•    Excellent customer communication skills with the ability to explain technical concepts clearly
•    Understanding of ITIL processes, including incident, problem, and change management
•    This role works on a shift pattern, so the ability to work effectively in a 24x7 global support environment across multiple shifts is essential