Title:  Program Manager

Job Summary

As a Licensing Operations Program Manager, you will work with the Licensing Product Mangers & development teams to implement and support the licensing functionality required in support of NetApp’s hardware and software portfolio. This will include leading a cross functional/divisional team through the end to end Software development lifecycle using Agile practices.

As a member of NetApp’s Licensing team, you will be responsible for

•    Software licensing evaluation enablement – work closely with product managers, product engineering to deliver product evaluation & licensing offerings and solutions from end-to-end 
•    Strategize and plan new product offerings, integration of business systems and transitions of applications
•    Optimize business processes – continuously work across business stakeholders and team to improve business processes and solutions
•    Manage the day-to-day program operations for our Licensing management system & Portal
•    Organize and lead with internal and external teams (legal, product engineering, IT, vendor) on the integration of internal/external integration of tools and requirements
•    Lead agile software development team (UX, UI, back-end developers, QA) and provide UAT for new product offerings and sustaining projects 
•    Licensing Support – provide NetApp Support Team guidance on complex licensing issues
•    Maintain core initiatives and sustaining roadmap to manage schedule, issues, risks, dependencies, and resource planning

Job Requirements

•    Experience in licensing domain, ideally with an Enterprise software or hardware organization
•    Ability to navigate ambiguity and work well across multiple cross functional teams 
•    Experience with perpetual licensing models consumption, subscription and or Cloud based licensing infrastructures
•    Strong analytical skills and ability to work both independently and lead cross functional teams
•    Excellent verbal and written communications skills; presentation, customer service, business, and negotiation skills
•    Ability to build strong working relationships across all levels of the organization, including in person and remote workforce
•    Ability to function well in a fast-paced, dynamic environment with competing priorities
•    Experience with end to end software development programs
•    Proven track record of leading & developing high performing teams in an Agile development process
•    Demonstrated knowledge of setting up, implementing, & maintaining Kanban boards & Agile processes.

Responsibility: 
•    The tasks this individual is responsible for are often unstructured, have wide implications and there are multiple outcomes
•    This individual will apply broad expertise or unique technical/industry knowledge in solving problems that are unique and complex given time, budget and resource constraints
•    Demonstrate leadership in driving the work and the team to achieve results

Interaction: 

•    This individual must work effectively with Staff to Vice President level employees within the function, across functions and with external parties
•    Under limited supervision, this individual can operate, drive results, and set priorities independently
•    The ideal candidate will be a proactive contributor and strive to be a subject matter expert.
•    To be successful, this individual must demonstrate favorable results through leadership and influencing multiple individuals and groups
•    Often acts as mentor or facilitator to peer groups in Finance, Sales Operations, and or Product Management teams

Education

A minimum of 8 years of experience is required. 

The position requires:
•    Bachelor’s degree in business administration, engineering, or a related analytical field 
•    at least three years of experience in a licensing implementation, licensing management and or licensing strategy position with an Enterprise Technology vendor 
•    3-5 years of program/project management experience leading teams in an Agile environment