Title:  Renewal Sales Operations Specialist

Job Summary

The Renewal Business Partner is responsible for driving program, strategy, innovation, and insights into the renewal organization.

This role will be dotted line to the Renewal GEO leader and their area managers. The insights from this role will ultimately derisk renewal performance while enhancing skills and capabilities of the renewal organization. The role executes in line with GTM strategies and initiatives to grow revenue generated from customer renewal (install base) sales and meet KPIs for in-quarter renewal rates, in-quarter retention rates, discount percentages, and asset dispositio

Business Objectives:

• Drive renewal program creation, adoption, and insights back to the team 
• Create and inform renewal strategy back to renewal management in a given GEO
• Deliver insight through analyzing all aspects of the renewal business
• Constantly looking for simplification and innovation
• Enablement creation for Renewal Specialists, Area Managers, and GEO leads

Job Requirements

• 5+ years of relevant experience
• Provide Insights: be able to analyze where we are performing at, above, and below expectations across a variety of KPIs and financial measures
• Inspection: constantly and consistently inspect our people, process, tools, and performance
• Triage feedback around quoting and operations between Excellence teams and Renewal teams
• Stay curious: be a student of the company, industry, the motion, aspect of lifecycle management
• Deliver GEO-level programs to renewal management and reps
• Content creation: content and visuals on ad hoc presentations along with scheduled presentations
• Self-driven: can manage their time to achieve outcomes and timelines
• Problem solver frame of mind. Can arrive at recommendations on complex challenges
• Creative in their ideas and methods
• Collaborative – Teamwork 
• Can lead through influence