Title:  Renewal Specialist

Job Summary

We are seeking a motivated and customer-focused Renewal Sales Specialist, German Speaker to join our team. In this role, you will manage the renewal process for existing customers, ensuring retention, satisfaction, and upsell opportunities.

You will act as a trusted advisor, guiding customers through their contract renewal journey while identifying ways to provide additional value.

This position will be based in our Cork office as a hybrid role, requiring in-office presence while offering work at home flexibilty.

Essential Functions

• Own the end-to-end process for support service contract renewal, ensuring timely and accurate completion.
• Partner with quoting specialists to ensure the quality and accuracy of renewal quotes.
• Maintain and improve on-time (OTRR) and in-quarter (IQRR) renewal rates, while effectively managing discount governance.
• Proactively engage with partners and customers to understand requirements, address concerns, and effectively communicate the value of our services portfolio.
• Provide subject matter expertise to partners and internal stakeholders on support offerings, policies, and compliance.
• Develop and maintain strong relationships with sales, pre-sales, customer success, and account management teams to deliver a seamless renewal experience for customers.
• Lead regular planning calls with account stakeholders across NetApp to understand customer intentions in advance of upcoming renewals.
• Address and resolve customer and partner inquiries or escalations related to renewals in a timely and effective manner, demonstrating strong problem-solving skills.

Job Requirements

• A minimum of 1 year in customer-facing or customer service role. Experience operating in a sales environment
• Fluent in English & German (C1-C2 level) with strong communication and negotiation skills.
• Familiarity with CRM software (e.g. Salesforce), MS Office
• Demonstrated aptitude to Embrace new technologies, invest in continuous learning, be curious and able to challenge status-quo with ideas for simplifiication and innovation.
• Detail-oriented with good organisational skills 
• Proactive and customer-centric approach